Common use of Measure Clause in Contracts

Measure. The Software will be available 99.5% of the time (24x7x365), except as provided below. Software availability will be calculated per calendar quarter, as follows: Where: • total means the total number of minutes for the quarter • nonexcluded means downtime that is not excluded • excluded means the following: o Any planned downtime of which Veeva gives 8 hours or more notice. Veeva will use commercially reasonable efforts to schedule all planned downtime during non-peak usage times (i.e., the hours from 6:00 p.m. Friday to Sunday midnight, U.S. Pacific Time). o Any unavailability caused by circumstances beyond Veeva's reasonable control, including without limitation, a Force Majeure Event. o For purposes of the availability calculation, “downtime” means a measurement interval during which time the Software is not responsive to an automated request ("Monitoring Transaction") generated by Veeva's monitoring software. Measurement intervals for Monitoring Transactions are no more than five (5) minutes on a 24X7 basis. Monitoring Transactions used for the availability calculation include network and application availability requests. The monitoring process does not cover every feature of the Software. With respect to such features, Veeva will investigate any suspected availability problem reported by Customer or which it otherwise becomes aware of and take all commercially reasonable efforts to correct any such issues that can be verified by Veeva. o For any partial calendar quarter during which Customer subscribes to the Software, availability will be calculated based on the entire calendar quarter, not just the portion for which Customer subscribed.

Measure. The Software will be available 99.5% of the time (24x7x365), except as provided below. Software availability will be calculated per calendar quarter, as follows: Where: • total means the total number of minutes for the quarter • nonexcluded means downtime that is not excluded • excluded means the following: o Any planned downtime of which Veeva Xxxxx gives 8 hours or more notice. Veeva will use commercially reasonable efforts to schedule all planned downtime during non-peak usage times (i.e., the hours from 6:00 p.m. Friday to Sunday midnight, U.S. Pacific Time). o Any unavailability caused by circumstances beyond VeevaXxxxx's reasonable control, including without limitation, a Force Majeure Event. o For purposes of the availability calculation, “downtime” means a measurement interval during which time the Software is not responsive to an automated request ("Monitoring Transaction") generated by Veeva's monitoring software. Measurement intervals for Monitoring Transactions are no more than five (5) minutes on a 24X7 basis. Monitoring Transactions used for the availability calculation include network and application availability requests. The monitoring process does not cover every feature of the Software. With respect to such features, Veeva will investigate any suspected availability problem reported by Customer or which it otherwise becomes aware of and take all commercially reasonable efforts to correct any such issues that can be verified by Veeva. o For any partial calendar quarter during which Customer subscribes to the Software, availability will be calculated based on the entire calendar quarter, not just the portion for which Customer subscribed.

Measure. The Software will be available 99.5% of the time (24x7x365), except as provided below. Software availability will be calculated per calendar quarter, as follows: Where: •  total means the total number of minutes for the quarter •  nonexcluded means downtime that is not excluded •  excluded means the following: o Any planned downtime of which Veeva gives 8 hours or more notice. Veeva will use commercially reasonable efforts to schedule all planned downtime during non-peak usage times (i.e., the hours from 6:00 p.m. Friday to Sunday midnight, U.S. Pacific Time). o Any unavailability caused by circumstances beyond Veeva's reasonable control, including without limitation, a Force Majeure Event. o For purposes of the availability calculation, “downtime” means a measurement interval during which time the Software is not responsive to an automated request ("Monitoring Transaction") generated by Veeva's monitoring software. Measurement intervals for Monitoring Transactions are no more than five (5) minutes on a 24X7 basis. Monitoring Transactions used for the availability calculation include network and application availability requests. The monitoring process does not cover every feature of the Software. With respect to such features, Veeva will investigate any suspected availability problem reported by Customer or which it otherwise becomes aware of and take all commercially reasonable efforts to correct any such issues that can be verified by Veeva. o For any partial calendar quarter during which Customer subscribes to the Software, availability will be calculated based on the entire calendar quarter, not just the portion for which Customer subscribed.