Measure. 1) Consumers must be discharged from the REMI system within 60 days of actual discharge (Outpatient PROVIDER’s only) REVIEWED: Quarterly
Measure. 1) Percentage of clients with housing at discharge Scope: This includes all persons served as indicated by Behavioral Health Treatment Episode Data Set (BH- TEDS) living arrangement status at admission and then at discharge.
Measure. The Software will be available 99.5% of the time (24x7x365), except as provided below. Software availability will be calculated per calendar quarter, as follows: total – nonexcluded - excluded > 99.5% total - excluded Where: • total means the total number of minutes for the quarter • nonexcluded means downtime that is not excluded • excluded means the following: o Any planned downtime of which Veeva gives 8 hours or more notice. Veeva will use commercially reasonable efforts to schedule all planned downtime during non-peak usage times (i.e., the hours from 6:00 p.m. Friday to Sunday midnight, U.S. Pacific Time). o Any unavailability caused by circumstances beyond Veeva's reasonable control, including without limitation, a Force Majeure Event. o For purposes of the availability calculation, “downtime” means a measurement interval during which time the Software is not responsive to an automated request ("Monitoring Transaction") generated by Veeva's monitoring software. Measurement intervals for Monitoring Transactions are no more than five (5) minutes on a 24X7 basis. Monitoring Transactions used for the availability calculation include network and application availability requests. The monitoring process does not cover every feature of the Software. With respect to such features, Veeva will investigate any suspected availability problem reported by Customer or which it otherwise becomes aware of and take all commercially reasonable efforts to correct any such issues that can be verified by Veeva. o For any partial calendar quarter during which Customer subscribes to the Software, availability will be calculated based on the entire calendar quarter, not just the portion for which Customer subscribed.
Measure. Clients’ community inclusion experience shall be documented on monthly or quarterly report forms that note the location, the number of hours and the scope of the activity.
Measure. Review of prescriptions to determine whether filled only for medications on the Department's drug formulary or pursuant to an approved Drug Exception Request (DER) that is in the inmate's record. STANDARD: Achievement of outcome must be one hundred percent (100%) on a quarterly basis.
Measure. Review the total score of the comprehensive program evaluation conducted by the State. (Section 27.2.2 of this Contract).
Measure. REPORT RECEIVED POWER The SCS shall be capable of measuring and reporting the received power on each SV-SCS downlink. ---------------------------------- * Information has been omitted and filed separately with the Commission pursuant to Rule 406 of the Securities Act of 1933.
Measure. Down time (application outages) will be measured from the time Contractor is notified of an outage until such time that the application is back up and running. Contractor shall provide availability monitoring and alert capabilities. • Response time. Contractor will provide an acceptable application response time measurement and alert tool(s). The State will monitor performance and notify Contractor of sub-standard performance issues. The State will also provide Contractor with monthly performance measurement summary reports.
Measure. Quarterly review of the required written notifications of any counselor resignations or terminations within two (2) calendar days of the received resignation or termination, and any staffing report requested.
