Common use of Measurement and Monitoring Clause in Contracts

Measurement and Monitoring. On or before the relevant dates that Service Provider is obligated to perform the Services in accordance with any Service Levels, Service Provider shall implement measurement and monitoring tools and metrics as well as standard reporting procedures, all approved by DIR after notice thereof to DIR, to measure and report Service Provider's performance of the Services at a level of detail sufficient, as determined by DIR, to verify Service Provider's compliance with the applicable Service Levels. Certain measurement and monitoring tools approved as of the Effective Date are set forth in Attachment 3-B. DIR or its designee shall have the right to access and audit all such measurement, monitoring and reporting tools, performance metrics and reporting procedures. Service Provider shall provide DIR Customers with on-line access to up-to-date problem management data and other data regarding the status of service problems, service requests and user inquiries. Service Provider also shall provide DIR Customers with access to the data used by Service Provider to calculate its performance against the Service Levels and the measurement and monitoring tools and procedures utilized by Service Provider to generate such data. DIR shall not be required to pay any amount in addition to the Charges for such measurement and monitoring tools or the resource utilization associated with their use.

Measurement and Monitoring. On or before the relevant dates that Service Provider is obligated to perform the Services in accordance with any Service Levels, Service Provider shall implement measurement and monitoring tools and metrics as well as standard reporting procedures, all approved by DIR after notice thereof to DIR, to measure and report Service Provider's performance of the Services at a level of detail sufficient, as determined by DIR, to verify Service Provider's compliance with the applicable Service Levels. Certain measurement and monitoring tools approved as of the Effective Date are set forth in Attachment 3-B. DIR or its designee shall have the right to access and audit all such measurement, monitoring and reporting tools, performance metrics and reporting procedures. Service Provider shall provide DIR Customers with on-line access to up-up- to-date problem management data and other data regarding the status of service problems, service requests and user inquiries. Service Provider also shall provide DIR Customers with access to the data used by Service Provider to calculate its performance against the Service Levels and the measurement and monitoring tools and procedures utilized by Service Provider to generate such data. DIR shall not be required to pay any amount in addition to the Charges for such measurement and monitoring tools or the resource utilization associated with their use.

Measurement and Monitoring. ‌ On or before the relevant dates that Service Provider is obligated to perform the Services in accordance with any Service Levels, Service Provider shall implement measurement and monitoring tools and metrics as well as standard reporting procedures, all approved by DIR after notice thereof to DIR, to measure and report Service Provider's performance of the Services at a level of detail sufficient, as determined by DIR, to verify Service Provider's compliance with the applicable Service Levels. Certain measurement and monitoring tools approved as of the Effective Date are set forth in Attachment 3-B. DIR or its designee shall have the right to access and audit all such measurement, monitoring and reporting tools, performance metrics and reporting procedures. Service Provider shall provide DIR Customers with on-line access to up-to-date problem management data and other data regarding the status of service problems, service requests and user inquiries. Service Provider also shall provide DIR Customers with access to the data used by Service Provider to calculate its performance against the Service Levels and the measurement and monitoring tools and procedures utilized by Service Provider to generate such data. DIR shall not be required to pay any amount in addition to the Charges for such measurement and monitoring tools or the resource utilization associated with their use.

Measurement and Monitoring. On or before the relevant dates that Service Provider is obligated to perform the Services in accordance with any Service Levels, Service Provider shall implement measurement and monitoring tools and metrics as well as standard reporting procedures, all approved by DIR after notice thereof to DIR, to measure and report Service Provider's performance of the Services at a level of detail sufficient, as determined by DIR, to verify Service Provider's compliance with the applicable Service Levels. Certain measurement and monitoring tools approved as of the Effective Date are set forth in Attachment 3-B. DIR or its designee shall have the right to access and audit all such measurement, monitoring and reporting tools, performance metrics and reporting procedures. Service Provider shall provide DIR Customers with on-line access to up-to-date problem management data and other data regarding the status of service problems, service requests and user inquiries. Service Provider also shall provide DIR Customers with access to the data used by Service Provider to calculate its performance against the Service Levels and the measurement and monitoring tools and procedures utilized by Service Provider to generate such data. DIR shall not be required to pay any amount in addition to the Charges for such measurement and monitoring tools or the resource utilization associated with their use.

Measurement and Monitoring. ‌ On or before the relevant dates that Service Provider is obligated to perform the Services in accordance with any Service Levels, Service Provider shall implement measurement and monitoring tools and metrics as well as standard reporting procedures, all approved by DIR after notice thereof to DIR, to measure and report Service Provider's performance of the Services at a level of detail sufficient, as determined by DIR, to verify Service Provider's compliance with the applicable Service Levels. Certain measurement and monitoring tools approved as of the Effective Date are set forth in Attachment 3-B. DIR or its designee shall have the right to access and audit all such measurement, monitoring and reporting tools, performance metrics and reporting procedures. Service Provider shall provide DIR Customers with on-line access to up-up- to-date problem management data and other data regarding the status of service problems, service requests and user inquiries. Service Provider also shall provide DIR Customers with access to the data used by Service Provider to calculate its performance against the Service Levels and the measurement and monitoring tools and procedures utilized by Service Provider to generate such data. DIR shall not be required to pay any amount in addition to the Charges for such measurement and monitoring tools or the resource utilization associated with their use.