Common use of Measurement Process Clause in Contracts

Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by a Customer, or the Contractor, whichever occurs first. The Contractor shall open a trouble ticket for each service (Circuit ID) affected by the common cause. Each End-User service is deemed out of service from the first notification until the Contractor determines the End-User service (Circuit ID) is restored, minus SCC. Any service reported by Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Network Access Transport (1.5.2.3) Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC for each End-User service not meeting the committed objective for each CAT 1 fault Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Toll-Free Network Access Transport ≤ 1 hour ≤ 30 minutes ≤ 15 minutes P Toll-Free Domestic Services ≤ 1 hour ≤ 30 minutes ≤ 15 minutes P

Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by a Customer, or the Contractor, whichever occurs first. The Contractor shall open a trouble ticket for each service (Circuit ID) affected by the a common cause. Each End-User service is deemed out of service from the first notification until the Contractor determines the End-User service (Circuit ID) is restored, restored minus SCC. Any service reported by Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Network Access Transport (1.5.2.3) Managed Internet Service Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC and ten (10) days of ADUC for each End-User service not meeting the committed objective for each CAT 1 fault fault. Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Objective Bidder’s Objectiv e Commitment (B, S or P) Toll-Free Network Access Transport Managed Internet Service ≤ 1 hour ≤ 30 minutes ≤ 15 minutes P Toll-Free Domestic Services S Secure Cloud Interconnect (SCI) ≤ 1 hour ≤ 30 minutes ≤ 15 minutes PS

Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by a Customer, or the Contractor, whichever occurs first. The Contractor shall open a trouble ticket for each service (Circuit ID) affected by the common cause. Each End-User service is deemed out of service from the first notification until the Contractor determines the End-User service (Circuit ID) is restored, minus SCC. Any service reported by Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Long Distance Network Access Transport (1.5.2.31.4.2.2.2) Objective (sObjective(s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC for each End-User service not meeting the committed objective for each CAT 1 fault Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Bidder’s Objective Commitment (B, S or P) Toll-Free Long Distance Network Access Transport ≤ 1 hour ≤ 30 minutes ≤ 15 minutes P Toll-Free B Long Distance Domestic Services Calling ≤ 1 hour ≤ 30 minutes ≤ 15 minutes PB

Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by a Customer, or the Contractor, whichever occurs first. The Contractor shall open a trouble ticket for each service (Circuit ID) affected by the common cause. Each End-User service is deemed out of service from the first notification until the Contractor determines the End-User service (Circuit ID) is restored, minus SCC. Any service reported by Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Long Distance Network Access Transport (1.5.2.3( 1.4.2.2.2) Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC for each End-User service not meeting the committed objective for each CAT 1 fault Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Toll-Free Long Distance Network Access Transport ≤ 1 hour ≤ 30 minutes ≤ 15 minutes P Toll-Free Long Distance Domestic Services Calling ≤ 1 hour ≤ 30 minutes ≤ 15 minutes P