Common use of Measurement Process Clause in Contracts

Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the Customer, or Contractor, whichever occurs first. Upon notification from the Customer or network alarm, the Contractor shall open a trouble ticket and compile a list of each End-User service (Circuit ID) affected by the common cause for tracking and reporting of the SLA rights and remedies. Outage Duration shall be measured on a per-End-User service (Circuit ID) basis from information recorded from the network switches or trouble ticket. Each End-User service (Circuit ID) is deemed out of service from the first notification until the Contractor determines End-User service is restored. Any service reported by End- User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Network Access Transport (1.5.2.3) Toll-Free Domestic Services (1.5.2.4) Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC and ten (10) Business Days of the ADUC (when applicable) for each End-User service not meeting the committed objective for each Cat 3 fault. Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Toll-Free Network Access Transport 16 hours 12 hours 8 hours P Toll-Free Domestic Services 16 hours 12 hours 8 hours P

Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the Customer, or Contractor, whichever occurs first. Upon notification from the Customer or network alarm, the Contractor shall open a trouble ticket and compile a list of each End-User service (Circuit ID) affected by the common cause for tracking and reporting of the SLA rights and remedies. Outage Duration shall be measured on a per-End-User service (Circuit ID) basis from information recorded from the network switches or trouble ticket. Each End-User service (Circuit ID) is deemed out of service from the first notification until the Contractor determines End-User service is restored. Any service reported by End- End-User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Network Access Transport (1.5.2.3) Toll-Free Domestic Services (1.5.2.4) Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC and ten (10) Business Days of the ADUC (when applicable) for each End-User service not meeting the committed objective for each Cat 3 fault. Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Toll-Free Network Access Transport 16 hours 12 hours 8 hours P Toll-Free Domestic Services 16 hours 12 hours 8 hours P

Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the Customer, or Contractor, whichever occurs first. Upon notification from the Customer or network alarm, the Contractor shall open a trouble ticket and compile a list of each End-User service (Circuit ID) affected by the common cause for tracking and reporting of the SLA rights and remedies. Outage Duration shall be measured on a per-End-User service (Circuit ID) basis from information recorded from the network switches or trouble ticket. Each End-User service (Circuit ID) is deemed out of service from the first notification until the Contractor determines End-User service is restored. Any service reported by End- User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Long Distance Network Access Transport (1.5.2.31.4.2.2.2) Toll-Free Long Distance Domestic Services Calling (1.5.2.41.4.2.3.5) Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC and ten (10) Business Days of the ADUC (when applicable) for each End-User service not meeting the committed objective for each Cat 3 fault. Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Toll-Free Long Distance Network Access Transport 16 hours 12 hours 8 hours P Toll-Free Long Distance Domestic Services Calling 16 hours 12 hours 8 hours P Audio Conferencing 16 hours 12 hours 8 hours P

Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the Customer, or Contractor, whichever occurs first. Upon notification from the Customer or network alarm, the Contractor shall open a trouble ticket and compile a list of each End-User service (Circuit ID) affected by the common cause for tracking and reporting of the SLA rights and remedies. Outage Duration shall be measured on a per-End-User service (Circuit ID) basis from information recorded from the network switches or trouble ticket. Each End-User service (Circuit ID) is deemed out of service from the first notification until the Contractor determines End-User service is restored. Any service reported by End- End-User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Long Distance Network Access Transport (1.5.2.31.4.2.2.2) Toll-Free Long Distance Domestic Services Calling (1.5.2.41.4.2.3.5) Objective (sObjective(s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC and ten (10) Business Days of the ADUC (when applicable) for each End-User service not meeting the committed objective for each Cat 3 fault. Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Bidder’s Objective Commitment (B, S or P) Toll-Free Long Distance Network Access Transport 16 hours 12 hours 8 hours P Toll-Free S Long Distance Domestic Services Calling 16 hours 12 hours 8 hours PS Audio Conferencing 16 hours 12 hours 8 hours S