MediaInfo Event Sample Clauses

MediaInfo Event. Event Name – MediaInfoEvent  Purpose – Purpose of this event is to notify the recording application when media or RTP is established between the agent’s phone and the customer’s handset or any other agent’s phone, i.e. when agent is in talking state. With every participant added to the established RTP or telephony leg, a new MediaInfoEvent message is sent to the recording application. For details on how POM connects between agent and customer, please refer chapter Architecture Overview. Various scenarios with MediaInfoEvent are covered in POM Call Scenarios chapter.  Pre-requisite – Successfully established socket connection, successful login and agent is acquired/nailed.  Definition – The message details are shown below: Attribute Type Description agentID String Agent ID. agentExtn String Extension of the agent. workitem id String Workitem id value is unique per successful connect between agent and the customer, it represents outbound call attempt worked upon by the agent. UCID String Unique identifier assigned by the system for a call. Please refer section Enable UCID generation for details on UCID. mediaType String Type of campaign. Valid values are:  Progressive  Preview Participants/partic ipant element List of participants on the media and associated state type String Type of the participant. Valid values are:  agent  external  customer id String Participant identifier (for example: agent extension or customer phone number/sip identifier). state String Current state. Valid values are:  active  ready  hold viaUCID String Optional Unique identifier for media instance indicating that a new call has been created outside of the original POM call described by UCID. For example, when an external agent (other than the one who initiated the call with customer), is consulted or conferenced with the initial agent, viaUCID is set to UCID value of external agent’s media leg. Meta data as name, value pairs (optional) String Meta data like:  jobid = 23  zone=Default o Zone relates to POM zone. o Default indicates use of default POM zone. o String value of the name of the zone. XML Message
Sample 1
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