Common use of MEMBER AND FAMILY AFFAIRS Clause in Contracts

MEMBER AND FAMILY AFFAIRS. 2.6.1. The Contractor shall have an Office of Member and Family Affairs. 2.6.1.1. The Office of Member and Family Affairs shall be headed by a Director who is an employee of the Contractor, to work with Members and families. 2.6.1.2. Responsibilities of the Office of Member and Family Affairs shall include, but not be limited to: 2.6.1.2.1. Member recovery 2.6.1.2.2. Involving the Member, Member’s parent or legal guardian of a youth Member, family members and advocates in service planning, resource planning, Member-driven and Member-run services and activities, and when possible, employing Members. 2.6.1.2.3. The responsibilities of handling grievances and appeals. 2.6.1.2.4. Providing federally-required Member information. 2.6.1.2.5. Communicating and upholding Member rights. 2.6.2. The Contractor shall establish and maintain a Member/Family Advisory Board composed of the Contractor, Members and family representatives. The purpose of the Member/Family Advisory Board is to collaborate with and provide ongoing input to the Contractor about programs and services, Member rights, and other key components of the Program. 2.6.3. The Contractor shall participate in the Department’s Behavioral Health Advisory Committee. 2.6.4. Member contributions shall be valued and sought in areas of program development, policy development, policy formation, program evaluation, quality assurance, system designs, education of behavioral health service providers, and the provision of direct services as employees of the provider system. Therefore, consumers shall be included in meaningful numbers in all these activities. In order to maximize their potential contributions, their involvement shall be supported in ways that promote dignity, respect, acceptance, integration and choice. Support provided shall include whatever financial, educational or social assistance is required to enable their participation.