Member and Stakeholder Education and Engagement. The Contractor must convene local and regional member and patient advocacy organization advisory committees and develop strategies to facilitate member participation at least quarterly. The Contractor shall maintain methods to facilitate member and member advocacy organization participation, for example, providing transportation, interpretation services, or personal care assistance. The Contractor shall invite patient advocacy organizations to each meeting, especially focusing on organizations with a focus on special health care needs such as ARC of Indiana, Covering Kids and Families, About Special Kids, and Family Voices. The committee shall review member materials, including the member handbook and website, and review the Contractor’s Health Equity and Cultural Competency plan. The Contractor shall also develop a formal process for ongoing education of stakeholders prior to, during and after implementation of the Hoosier Healthwise program. This includes publicizing methods by which members can ask questions regarding the Hoosier Healthwise program. Stakeholders include, but are not limited to, providers, advocates and members. The Contractor shall submit this education plan to FSSA for review and approval in the timeframe and manner determined by the State.
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