Member Portal. The Contractor shall maintain a Member portal that allows Members to access a searchable Provider directory. The Contractor shall also include a copy of the Member handbook, information about Member rights and responsibilities and the Complaints, Grievances, and Appeals process on the Member portal. The website must have the capability for Members to submit questions and comments to the Contractor and for Members to receive responses. Contractor shall submit proposed final web content pertinent to the CHIP program to the Division for review and approval forty-five (45) calendar days prior to making the content available and as updated.
Appears in 4 contracts
Member Portal. The Contractor shall maintain a Member portal that allows Members to access a searchable Provider provider directory. The Contractor shall also include a copy of the Member handbook, information about Member rights and responsibilities and the Complaints, Grievances, and Appeals process on the Member portal. The website must have the capability for Members to submit questions and comments to the Contractor and for Members to receive responses. Contractor shall submit proposed final web content pertinent to the CHIP program to the Division for review and approval forty-five (45) calendar days prior to making the content available and as updated.
Appears in 2 contracts
Samples: www.medicaid.ms.gov, www.medicaid.ms.gov
Member Portal. The Contractor shall maintain a Member portal that allows Members to access a searchable Provider directoryDirectory. The Contractor shall also include a copy of the Member handbookHandbook, information about Member rights and responsibilities and the Complaints, Grievances, and Appeals process on the Member portal. The website must have the capability for Members to submit questions and comments to the Contractor and for Members to receive responses. Contractor shall submit proposed final web content pertinent to the CHIP program to the Division for review and approval forty-five (45) calendar days prior to making the content available and as updated.
Appears in 2 contracts
Samples: www.medicaid.ms.gov, medicaid.ms.gov
