Microsoft O365 Support Plan. The following terms and conditions will apply to the maintenance and support services (“Support”) provided by the Company for Customer’s use of Microsoft Office 365 (“O365”) which Customer has licensed directly from Microsoft Corp and which is hosted by Customer, Microsoft Corp. or a third party hosting provider (the “Hosting Provider”). Notwithstanding anything herein to the contrary, Customer agrees and acknowledges that (1) Company makes no representations or warranties whatsoever with respect to O365 or the hosting services, including any warranties as to the quality, suitability, accuracy or availability of either O365 or the Hosting Provider or; and (2) Customer shall look solely to Microsoft Corp. and/or its Hosting Provider, as applicable and the relevant terms and conditions published by Microsoft Corp. and/or its Hosting Provider, as applicable, relating to O365 and/or the hosting services, as applicable, for any service levels, uptime, availability, warranty or indemnity claims and hereby releases and waives any such claims with respect thereto as against Company. This Support may be provided, in whole or in part, by affiliates, subsidiaries or subcontractors of Company. In no event will support consist of user level training on how to use the functionality of O365 (i.e., how to word process or create a presentation).
