Common use of Minimum Staffing Schedule Clause in Contracts

Minimum Staffing Schedule. The Contractor must maintain the following minimum staff available when required and should price accordingly: Skill Quantity Frequency Contract Manager 1 When required Electrician 1 When required Assistant 1 When required The Contractor must have additional resources available to attend to lengthy breakdowns or breakdowns of a specialised nature. It shall be the Contractor’s responsibility to ensure that all relevant labour and safety legislation is adhered to in rostering staff. The Contractor shall schedule staff to complete the preventative maintenance schedule accordingly. The Tenderer must ensure that sufficient allowance for all these items is made for in his/her pricing in the Activity Schedule. Response Times Description Benchmark Availability Notwithstanding the closure time required for breakdowns requiring spare part(s) or a second level of response; ➢ LV and Lighting availability shall be maintained at or above 99.5% overall per month. Response time All breakdowns shall be responded to within: ➢ 60 minutes from the time the breakdown is logged with the Infrastructure Management and Control (Info Desk) during normal working hours ➢ 1.5 hours from the time the breakdown is logged with the Infrastructure Management and Control Centre (Info Desk) after- hours Closure Duration All breakdowns shall be resolved within: ➢ 3 hours from the time the breakdown is logged with the Infrastructure Management and Control Centre (Info Desk)) % of planned maintenance completed per month 100% of all planned maintenance shall be completed per quarter Human resources The following minimum standards shall apply to resourcing:

Minimum Staffing Schedule. The Contractor must maintain the following minimum staff available when required and should price accordingly: Skill Quantity Frequency Contract Manager 1 When required Electrician Technician 1 When required Assistant 1 When required The Contractor must have additional resources available to attend to lengthy breakdowns or breakdowns of a specialised nature. It shall be the Contractor’s responsibility to ensure that all relevant labour and safety legislation is adhered to in rostering staff. The Contractor shall schedule staff to complete the preventative maintenance schedule accordingly. The Tenderer must ensure that sufficient allowance for all these items is made for in his/her pricing in the Activity Schedule. Response Times Description Benchmark Availability Notwithstanding the closure time required for breakdowns requiring spare part(s) or a second level of response; ➢ LV and Lighting UPS availability shall be maintained at or above 99.5% overall per month. Response time All breakdowns shall be responded to within: ➢ 60 minutes from the time the breakdown is logged with the Infrastructure Management and Control Centre (Info DeskHelp desk) during normal working hours ➢ 1.5 hours from the time the breakdown is logged with the Infrastructure Management and Control Centre (Info DeskHelp desk) after- hours Closure Duration All breakdowns shall be resolved within: ➢ 3 hours from the time the breakdown is logged with the Infrastructure Management and Control Centre (Info Desk)Help desk) % of planned maintenance completed per month 100% of all planned maintenance shall be completed per quarter Human resources The following minimum standards shall apply to resourcing:

Minimum Staffing Schedule. The Contractor must maintain the following minimum staff available when required and should price accordingly: Skill Quantity Frequency Contract Manager 1 When required Electrician Technician 1 When required Assistant 1 When required The Contractor must have additional resources available to attend to lengthy breakdowns or breakdowns of a specialised nature. It shall be the Contractor’s responsibility to ensure that all relevant labour and safety legislation is adhered to in rostering staff. The Contractor shall schedule staff to complete the preventative maintenance schedule accordingly. The Tenderer must ensure that sufficient allowance for all these items is made for in his/her pricing in the Activity Schedule. Response Times Description Benchmark Availability Notwithstanding the closure time required for breakdowns requiring spare part(s) or a second level of response; ➢ LV and Lighting Generators availability shall be maintained at or above 99.5% overall per month. Response time All breakdowns shall be responded to within: ➢ 60 minutes from the time the breakdown is logged with the Infrastructure Management and Control (Info Desk) during normal working hours ➢ 1.5 hours from the time the breakdown is logged with the Infrastructure Management and Control Centre (Info Desk) after- hours Closure Duration All breakdowns shall be resolved within: ➢ 3 hours from the time the breakdown is logged with the Infrastructure Management and Control Centre (Info Desk)) % of planned maintenance completed per month 100% of all planned maintenance shall be completed per quarter Human resources The following minimum standards shall apply to resourcing: