Moderate Severity Issue. (moderate number of guest rooms with picture quality problems; two or more free-to-guest channels unviewable): Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 24 hours; or Expedited Service Level Package- within 12 hours, all on a 24x7x365 basis.
Moderate Severity Issue. A reported or observed problem with Covered Equipment or Licensed Software characterized by some guest rooms with picture quality problems; moderate issues such as property management system integration or video check-out failures; two or more free-to-guest channels unviewable; a single Service is not functioning: Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 24 hours; or Expedited Service Level Package- within 12 hours, all on a 24x7x365 basis.
