Moderate. Cases where an Error causes substantial inconvenience and added burden, but the application is still usable by Customer. The targeted resolution time for all moderate issues is within two (2) weeks, which is within BSA’s standard update cycle.
Appears in 3 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Moderate. Cases where an Error causes substantial inconvenience and added burden, but the application is still usable by Customer. The targeted resolution time for all moderate issues is within two (2) weeks, which is within BSA’s our standard update cycle.
Appears in 3 contracts
Samples: Software License and Services Agreement, Software License and Services Agreement, Village of Buffalo Grove Agreement
Moderate. Cases where an Error causes substantial inconvenience and added burden, but the application is still usable by Customer without any needed workarounds or alternatives, as determined by the Customer. The targeted resolution time for all moderate issues is within two (2) weeks, which is within BSA’s standard update cycle.
Appears in 1 contract
Samples: Software as a Service Agreement
