MSP Customer Support By MSP. MSP will provide direct technical support to MSP Customers. MSP’s technical support personnel shall include two (2) persons trained and certified on the Cloud Service MSP is using in accordance with such reasonable requirements as Elastic may establish from time to time. Training and certification will be at MSP’s expense and at Elastic’s published rates. In no event shall Elastic have any obligation to provide Support Services directly to MSP Customers.
Appears in 3 contracts
Samples: Cloud MSP Agreement, Cloud MSP Agreement, Cloud MSP Agreement
MSP Customer Support By MSP. MSP will provide direct technical support to MSP Customers. MSP’s technical support personnel shall include two (2) persons trained and certified on the Cloud Service MSP is using in accordance with such reasonable requirements as Elastic may establish from time to time. Training and certification Certification will be at MSP’s expense and at Elastic’s published rates. In no event shall Elastic have any obligation to provide Support Services directly to MSP Customers.
Appears in 2 contracts
Samples: Elastic Cloud MSP Agreement, Elastic Cloud MSP Agreement
