Multi-Network Service Domain SLA Metrics Sample Clauses

Multi-Network Service Domain SLA Metrics. It will be necessary to allocate QoS if a User Community requires a path through multiple NSDs. In general, there are three types of operations for multiple domains QoS metrics calculation (see example in Table 4-2): • Additive, for metrics that must be summed across the multiple domains. For example, the total xx- xxx in a network is the sum of the delays in each domain. • Multiplicative, for metrics that must be multiplied across multiple domains. For example, the total availability for a service is the product of the availability in each domain used to support the ser- vice. • Concave or Least Common Denominator, for metrics whose value is the minimum of the values in each domain. For example the effective throughput of a multi-domain path is determined by the NSP that provides the least throughput in its domain. An example of multi-domain performance requirement allocation is shown in Table 4-2 for a 1 Mbps virtual circuit CIR spanning two domains. Parameter Service Provider 1 Domain Service Provider 2 Domain Multi-Domain Aggregation Committed Information Rate (CIR) 1 Mbps (full duplex) 1 Mbps (full duplex) 1 Mbps (full duplex) Peak Information Rate (PIR) 1.5 Mbps 1.5 Mbps 1.5 Mbps Average IP Packet Transfer Delay (IPTD) 30 ms 60 ms 90 ms 99th percentile of IPTD 90 ms 150 ms 240 ms IP Packet Loss Ratio (IPLR) 3.0E-3 3.0E-3 ~ 6.0E-3 Availability 99.9% 99.9% ~ 99.8% Table 2-2 Multi-domain Network Performance Allocation Example Other SLA metrics examples related to different service offerings (i.e., video conference) is shown in Ap- pendix D – SLA Metrics Examples.
Sample 1
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Related to Multi-Network Service Domain SLA Metrics

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  • Provider Network The Panel of health service Providers with which the Contractor contracts for the provision of covered services to Members and Out-of-network Providers administering services to Members.

  • Customer Feedback The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints and surveys. Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the PM, as opposed to the contractor. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Any customer complaints will be investigated by the PM using the Quality Assurance Monitoring Form – Customer Complaint Investigation, identified in Attachment A4.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Network Services Preventive care: 100% coverage. Preventive services include, but are not restricted to routine physical exams, routine gynecological exams, routine hearing exams, routine eye exams, and immunizations. A $100 single and $200 family combined annual deductible will apply to lab/diagnostic testing after which 100% coverage will apply. A $50 copay will apply to CT and MRI scans.

  • Web Hosting If Customer submits a Service Order(s) for web hosting services, the following terms shall also apply:

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  • Conversion of Wholesale Services to Network Elements or Network Elements to Wholesale Services Upon request, BellSouth shall convert a wholesale service, or group of wholesale services, to the equivalent Network Element or Combination that is available to Global Dialtone pursuant to Section 251 of the Act and under this Agreement or convert a Network Element or Combination that is available to Global Dialtone pursuant to Section 251 of the Act and under this Agreement to an equivalent wholesale service or group of wholesale services offered by BellSouth (collectively “Conversion”). BellSouth shall charge the applicable nonrecurring switch-as-is rates for Conversions to specific Network Elements or Combinations found in Exhibit A. BellSouth shall also charge the same nonrecurring switch-as-is rates when converting from Network Elements or Combinations. Any rate change resulting from the Conversion will be effective as of the next billing cycle following BellSouth’s receipt of a complete and accurate Conversion request from Global Dialtone. A Conversion shall be considered termination for purposes of any volume and/or term commitments and/or grandfathered status between Global Dialtone and BellSouth. Any change from a wholesale service/group of wholesale services to a Network Element/Combination, or from a Network Element/Combination to a wholesale service/group of wholesale services, that requires a physical rearrangement will not be considered to be a Conversion for purposes of this Agreement. BellSouth will not require physical rearrangements if the Conversion can be completed through record changes only. Orders for Conversions will be handled in accordance with the guidelines set forth in the Ordering Guidelines and Processes and CLEC Information Packages as referenced in Sections 1.13.1 and 1.13.2 below.

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