Common use of NAVITAIRE Support Communication Targets Clause in Contracts

NAVITAIRE Support Communication Targets. For High, Medium, and Low IPRs, NAVITAIRE will set the response times as response target times, and these will be measured during the initial months of the Hosted Reservation Services. NAVITAIRE’s resolution targets are provided in the Support User Guide, available on NAVITAIRE’s Customer Care web site. IPR Severity Classification and Response Targets Customer Communication High Medium Low Acknowledgement and Initial Routing 4 hours 24 hours 48 hours Updates Customer will receive electronic notification whenever data is needed or incident is resolved, status changed, or notes updated.

NAVITAIRE Support Communication Targets. For High, Medium, and Low IPRs, NAVITAIRE will set the response times as response target times, and these will be measured during the initial months of the Hosted Reservation Services. NAVITAIRE’s 's resolution targets are provided in the Support User Guide, available on NAVITAIRE’s 's Customer Care web site. IPR Severity Classification and Response Targets Customer Communication High Medium Low Acknowledgement and Initial Routing 4 hours 24 hours 48 hours Updates Customer will receive electronic notification whenever data is needed or incident is resolved, status changed, or notes updated.

NAVITAIRE Support Communication Targets. For High, Medium, and Low IPRs, NAVITAIRE will set the response times as response target times, and these will be measured during the initial months of the Hosted Reservation Web Services. NAVITAIRE’s resolution targets are provided in the Support User Guide, available on NAVITAIRE’s Customer Care web site. IPR Severity Classification and Response Targets Customer Communication High Medium Low Acknowledgement and Initial Routing 4 hours 24 hours 48 hours [*] [*] [*] Updates Customer will receive electronic notification whenever data is needed or incident is resolved, status changed, changed or notes updated.