Service Level Targets. Monthly Availability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. As reported by EGI monitoring services. • Minimum (as a percentage per month): 80% Monthly Reliability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. As reported by EGI monitoring services. • Minimum (as a percentage per month): 85% Quality of Support level
Service Level Targets. Subject to the procedures described in Tasks 0 and 4.4.3, Silver Spring will provide Service Level credits to ComEd if Silver Spring fails to meet the Service Levels specified in Attachment 3 to this SOW. If Silver Spring fails to meet more than one Service Level in a single measurement period, the sum of the corresponding Service Level credits will be creditable to ComEd; provided however that in no event will the total amount of Service Level credits in a single month exceed *** (***) ***. Notwithstanding the foregoing, if a single event gives rise to a Service Level credit as measured by more than one Service Level metric under this Task 4.4, ComEd will be entitled only to the highest applicable Service Level credit attributable to that event across all of those metrics. ***.
Service Level Targets. (a) Service Credits will be paid for each Xxxxx 0 and Level 2 error not resolve in ***** business days (or as mutually agreed if longer than ***** business days)
Service Level Targets. Access Alto will use all reasonable efforts to ensure that Service is available for 100% of each calendar month. The Service will be deemed unavailable if it cannot be reached from a functioning Internet Connection. Any instances of unavailability shall have to be ratified by the Access Alto monitoring system. The Access Alto Service shall not be deemed unavailable (without limitation) in the event of any of the following:
Service Level Targets. In addition to the Service Level Commitments provided above, Sabre will endeavor to meet the following Service Level Targets:
Service Level Targets. Notwithstanding the above, Customer shall have the right to terminate this Agreement for cause upon written notice to Sabre (and without the provision of a cure period) in the event that the Service Credits for Service Level Targets paid to Customer exceeds ***** percent (i) for any ***** consecutive months, or (ii) for any ***** months in any ***** month period.
Service Level Targets. 2.1 Zen Systems have no control over the speed, performance or availability of the wider Internet. No guarantees are made or implied for the quality of Internet calls before they reach Zen Systems’ broadband network due to variants in ADSL connection speeds and stability and distance from the BT telephone exchange local to the Site.
Service Level Targets. 5.1.1 For Incident Resolution the Service Level Targets apply to all the Services provided to the Contracting Body under the Contract. Therefore, the Incident Resolution Service Level Targets are unlike the Service Level Targets for the other Service Criteria (Availability, Quality and Provisioning) which are applicable to a specific Service only.
Service Level Targets. 8.1 Service Level Targets are the measurement that is used to determine if we are meeting our service and support commitments to your organisation.
Service Level Targets. Monthly Availability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. • Minimum (as a percentage per month): o CESGA: 90% o GeoGrid: 95% o IISAS-Bratislava: 90% o RECAS-BARI: 90% o UPV-GRyCAP: 90% Monthly Reliability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. • Minimum (as a percentage per month): o CESGA: 95% 7 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-QoS-Levels 8 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority o GeoGrid: 95% o IISAS-Bratislava: 95% o RECAS-BARI: 95% o UPV-GRyCAP: 95% Quality of Support level • Medium (Section 3)
