Common use of NCR VOYIX SOFTWARE SUPPORT Clause in Contracts

NCR VOYIX SOFTWARE SUPPORT. 2.1 NCR Voyix, NCR Voyix’s authorized reseller, or otherwise NCR Voyix authorized party, as may be applicable (depending on whether Customer subscribes to the Program directly with NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party, respectively) will provide support services directly to each Licensed Site. As part of these services, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will provide Customer with contact information which will enable Customer to report NCR Voyix Software problems and receive assistance in resolving NCR Voyix Software problems. Upon receipt of such notification from Customer, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will use reasonable efforts to respond to Customer and diagnose the NCR Voyix Software problem. NCR Voyix Software problem diagnosis will include a determination as to whether: (a) the reported NCR Voyix Software problem constitutes an NCR Voyix Software error, irregularity, interruption or malfunction, or; (b) the reported problem is excluded from support services, as specified in Section 2.2 below. NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will notify Customer promptly of its determination and rationale for the determination. If the reported problem constitutes an NCR Voyix Software error, irregularity, interruption or malfunction, Customer will be responsible for providing NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party with sufficient documentation and materials, if any, in order for NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party to reproduce the reported problem. If the problem is verified, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will use reasonable efforts to provide Customer with a temporary “fix” or provide Customer with the necessary technical assistance to enable Customer to correct the problem or to otherwise become operational. In the event that the verified problem is not, in NCR Voyix’s, NCR Voyix’s authorized reseller’s or otherwise NCR Voyix authorized party’s opinion, valid or reproducible, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party shall notify Customer promptly with its rationale for such a determination. 2.2 Incidents logged for NCR Voyix Software support services for any of the reasons set forth below are excluded from support services and will be subject to out-of-scope charges: (a) Software licensed to Customer by third parties other than NCR Voyix. (b) NCR Voyix Software defects, abnormal operation of the NCR Voyix Software or inability to operate the NCR Voyix Software resulting from Customer’s misuse or improper use of the NCR Voyix Software, use of the NCR Voyix Software or equipment by untrained personnel or personnel who require additional training from Customer, improper entry of data in connection with the NCR Voyix Software or from combining or merging the NCR Voyix Software with any computer equipment or software not supplied by NCR Voyix (or not approved in writing by NCR Voyix to be combined or merged with the NCR Voyix Software). (c) Requests for technical assistance arising solely from the inability of Customer personnel to operate the NCR Voyix Software in conformity with store or Customer operational procedures including, but not limited to, product pricing and cash management policies. (d) Problems of the NCR Voyix Software caused by Customer’s data, network, database, operational or other environmental factors not within the direct control of NCR Voyix, its authorized reseller or otherwise NCR Voyix authorized party. (e) Errors for which NCR Voyix, its authorized reseller or other NCR Voyix authorized party has provided technical or operational corrections not implemented by Customer within a reasonable time (not to exceed 90 days). (f) Support or maintenance services for NCR Voyix Software provided to Customer for testing purposes.

NCR VOYIX SOFTWARE SUPPORT. 2.1 NCR Voyix, NCR Voyix’s authorized reseller, or otherwise NCR Voyix authorized partyrNCeRsVeoylix lauethorriz,ed poartry, as may omaty herw be applicable (depending on whether Customer subscribes to the Program directly with NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party, respectively) will provide support services directly to each Licensed Site. As part of these services, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR NrCeR sell Voyix authorized party will provide Customer with contact information which will enable Customer to report NCR Voyix Software problems and receive assistance in resolving NCR Voyix Software problems. Upon receipt of such notification from Customer, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix rNeCRseVolyilx er o authorized party will use reasonable efforts to respond to Customer and diagnose the NCR Voyix Software problem. NCR Voyix Software problem diagnosis will include a determination as to whether: (a) the reported NCR Voyix Software problem constitutes an NCR Voyix Software error, irregularity, interruption or malfunction, or; (b) the reported problem is excluded from support services, as specified in Section 2.2 below. NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will notify Customer promptly NrCeRsVeoylix lauethorrizedoprarty woiltl nhotiefyrCuwstiomserepromptly of its determination and rationale for the determination. If the reported problem constitutes an NCR Voyix Software error, irregularity, interruption or malfunction, Customer will be responsible for providing NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party with sufficient documentation NrCeR Vsoeyixlalutheorrizedoparrty woithtsuhffiecierntwdoicusmeentation and materials, if any, in order for NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party to rNCeRsVeoylixlauethrorizedoprarty oto ther reproduce the reported problem. If the problem is verified, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will use reasonable efforts to provide Customer with a temporary “fix” or effo provide Customer with the necessary technical assistance to enable Customer to correct the problem or to otherwise become operational. In the event that the verified problem is not, in NCR Voyix’s, NCR Voyix’sN,CR Voyix’s authorized reseller’s or otherwise NCR Voyix authorized authori reseller’sNCRoVroyixoatuhtehrowriszed party’s opinion, valid or reproducible, NCR Voyix, NCR Voyix’s opNCiRnVioyoix,nN,CR Vvoyaixl’isd o authorized reseller or otherwise NCR Voyix authorized party shall notify Customer promptly with its rationale for such a determination. 2.2 Incidents logged for NCR Voyix Software support services for any of the reasons set forth below are excluded from support services and will be subject to out-of-scope charges: (a) Software licensed to Customer by third parties other than NCR Voyix. (b) NCR Voyix Software defects, abnormal operation of the NCR Voyix Software or inability to operate the NCR Voyix Software resulting from Customer’s misuse or improper use of the NCR Voyix SoftwareCusNtCoR mVoeyirx S’ofstwarme, isus use of the NCR Voyix Software or equipment by untrained personnel or personnel who require additional training from Customer, improper entry of data in connection with the NCR Voyix Software or from combining or merging the NCR Voyix Software with any computer equipment or software not supplied by NCR Voyix (or not approved in writing by NCR Voyix to be combined or merged with the NCR Voyix Software). (c) Requests for technical assistance arising solely from the inability of Customer personnel to operate the NCR Voyix Software in conformity with store or Customer operational procedures including, but not limited to, product pricing and cash management policies. (d) Problems of the NCR Voyix Software caused by Customer’s data, network, database, operational da or other environmental factors not within the direct control of NCR Voyix, its authorized reseller or otherwise NCR Voyix authorized party. (e) Errors for which NCR Voyix, its authorized reseller or other NCR Voyix authorized party has provided technical or operational corrections not implemented by Customer within a reasonable time (not to exceed 90 days). (f) Support or maintenance services for NCR Voyix Software provided to Customer for testing purposes.

NCR VOYIX SOFTWARE SUPPORT. 2.1 NCR Voyix, NCR Voyix’s authorized reseller, or otherwise NCR Voyix authorized partyVoyix¶V DXWKRUL]HG UNCHRVVHoyOix OauHthoUriz ed pRartUy, as may RmaWy KHUZ be applicable (depending on whether Customer subscribes to the Program directly with NCR Voyix, NCR Voyix’s Voyix¶V authorized reseller or otherwise NCR Voyix authorized party, respectively) will provide support services directly to each Licensed Site. As part of these services, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix¶V DXWKRUL]HG NUCHR VHOO Voyix authorized party will provide Customer with contact information which will enable Customer to report NCR Voyix Software problems and receive assistance in resolving NCR Voyix Software problems. Upon receipt of such notification from Customer, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix Voyix¶V DXWKRUL]HG UNHCRVHVoOyiOx HU R authorized party will use reasonable efforts to respond to Customer and diagnose the NCR Voyix Software problem. NCR Voyix Software problem diagnosis will include a determination as to whether: (a) the reported NCR Voyix Software problem constitutes an NCR Voyix Software error, irregularity, interruption or malfunction, or; (b) the reported problem is excluded from support services, as specified in Section 2.2 below. NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will notify Customer promptly Voyix¶V DXWKRUL]HG NUCHRVVHoyOix OauHthoUriz edRpUart y wRilWl nKotiHfyUCuZstLomVerHpr omptly of its determination and rationale for the determination. If the reported problem constitutes an NCR Voyix Software error, irregularity, interruption or malfunction, Customer will be responsible for providing NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party with sufficient documentation Voyix¶V DXWKRUL]HG NUCHR VVoHyiOx aOuthHorUize dRpaUrty wRithWsuKffiHcieUntZdoLcuVmHen tation and materials, if any, in order for NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party to Voyix¶V DXWKRUL]HG UNCHRVVHoyOixOauHthUori zedRpUar ty Rto WKHU reproduce the reported problem. If the problem is verified, NCR Voyix, NCR Voyix’s authorized reseller or Voyix¶V DXWKRUL]HG otherwise NCR Voyix authorized party will use reasonable efforts to provide Customer with a temporary “fix” or DXWKRUL]HG SDUW\ ZLOO XVH UHDVRQDEOH HIIR provide Customer with the necessary technical assistance to enable Customer to correct the problem or to otherwise become operational. In the event that the verified problem is not, in NCR Voyix’s, NCR Voyix’s authorized reseller’s or otherwise NCR Voyix authorized party’s opinion, valid or reproducible, NCR Voyix, NCR Voyix’s Voyix¶VN CR Voyix¶V DXWKRUL UHVHOOHU¶VNC RRVUoy ixRDWXKWHKURZULV]H G SDUW\¶V RSNCLRQVLoyRix,QN CR VYoyDixO¶LVG R authorized reseller or otherwise NCR Voyix authorized party shall notify Customer promptly with its rationale for such a determination. 2.2 Incidents logged for NCR Voyix Software support services for any of the reasons set forth below are excluded from support services and will be subject to out-of-scope charges: (a) Software licensed to Customer by third parties other than NCR Voyix. (b) NCR Voyix Software defects, abnormal operation of the NCR Voyix Software or inability to operate the NCR Voyix Software resulting from Customer’s misuse or improper use of the NCR Voyix Software6RIWZDUH UHVXOWLQJ IURP &XVNWCRR PVoHyiUx S¶ofVtw arPe, LVXV use of the NCR Voyix Software or equipment by untrained personnel or personnel who require additional training from Customer, improper entry of data in connection with the NCR Voyix Software or from combining or merging the NCR Voyix Software with any computer equipment or software not supplied by NCR Voyix (or not approved in writing by NCR Voyix to be combined or merged with the NCR Voyix Software). (c) Requests for technical assistance arising solely from the inability of Customer personnel to operate the NCR Voyix Software in conformity with store or Customer operational procedures including, but not limited to, product pricing and cash management policies. (d) Problems of the NCR Voyix Software caused by Customer’s data, network, database, operational 6RIWZDUH FDXVHG E\ &XVWRPHU¶V GD or other environmental factors not within the direct control of NCR Voyix, its authorized reseller or otherwise NCR Voyix authorized party. (e) Errors for which NCR Voyix, its authorized reseller or other NCR Voyix authorized party has provided technical or operational corrections not implemented by Customer within a reasonable time (not to exceed 90 days). (f) Support or maintenance services for NCR Voyix Software provided to Customer for testing purposes.