Network Services. Redirect Services: The Network Services and requirements identified in the Eligible User‘s SOW shall be made available to Eligible User within the timeframe specified in the SOW after receipt of a Disaster declaration, based on then current availability on Service Provider‘s Global Network (SGN), in accordance with the Multiple Disaster Procedures. All redirect circuits are connected between the Service Provider‘s network point and coordinated by Service Provider (―point of presence‖) and the Destination Point or between Service Provider Recovery Centers. Once the Eligible User has been switched onto a circuit on the SGN, the Services will be available on a 24 hour, 7 days per week basis (excluding downtime attributable to routine and preventative maintenance).
Appears in 5 contracts
Samples: It Disaster Recovery Services Contract, It Disaster Recovery Services Contract, It Disaster Recovery Services Contract