Non-Scheduled Appointments. Upon the arrival of the deaf or hard-of- hearing Customer or Companion, DCF Personnel, in consultation with the Customer or Companion as detailed in Section G.2, shall determine the appropriate auxiliary aids and services necessary to ensure effective communication, as well as the timing, duration, and frequency with which they will be provided. DCF Personnel shall perform an initial Communication Assessment and document the results in the deaf or hard- of-hearing Customer’s medical chart or case file.
Non-Scheduled Appointments. OCR recognizes that, due to the nature of dialysis treatment, non-scheduled appointments will be a rare occurrence for ADC. However, in the rare instance that a non scheduled encounter occurs with a deaf or hard of hearing Patient and/or Companion, ADC shall assess the Patient’s and/or Companion’s communication needs, and make an appropriate auxiliary aid or service available. If it is determined that a sign language interpreter is necessary for effective communication, ADC shall provide an interpreter to the Patient and/or Companion within two hours.
