Objections and Complaints. Where a Client has a complaint or objection about the action or inaction of a Broker Member or there is a disagreement between the parties where the client wishes to refer the matter to DGCX, the client shall in the first instance contact the Compliance Department of the DGCX. If, after notifying the DGCX Compliance Department and after a reasonable period of time there has not been a satisfactory resolution, the Client may contact Executive Director - ESCA for further consideration of this matter. The Client's statutory right to grievance procedure channels is not affected by this Clause 16.
Appears in 9 contracts
Samples: Member Client Agreement, Member Client Agreement, Member Client Agreement
Objections and Complaints. Where a Client has a complaint or objection about the action or inaction of a Broker Member or there is a disagreement between the parties Parties where the client Client wishes to refer the matter to DGCX, the client Client shall in the first instance contact the Compliance Department of the DGCX. If, after notifying the DGCX Compliance Department and after a reasonable period of time there has not been a satisfactory resolution, the Client may contact the Executive Director - ESCA of SCA for further consideration of this matter. The Client's ’s statutory right to grievance procedure channels is not affected by this Clause 16.
Appears in 1 contract
Samples: Client Agreement
Objections and Complaints. Where a Client has a complaint or objection about the action or inaction of a Broker Member or there is a disagreement d i s a g r e e m e n t between the parties where the client wishes to refer the matter to DGCX, the client shall in the first instance contact the Compliance Department of the DGCX. If, after notifying the DGCX Compliance Department and after a reasonable period of time there has not been a satisfactory resolution, the Client may contact Executive Director - ESCA for further consideration of this matter. The Client's ’s statutory right to grievance procedure channels is not affected by this Clause 16.
Appears in 1 contract
Samples: Member Client Agreement
Objections and Complaints. Where a Client has a complaint or objection about the action or inaction of a Broker Member or there is a disagreement between the parties where the client wishes to refer the matter to DGCX, the client shall in the first instance contact the Compliance Department of the DGCX. If, after notifying the DGCX Compliance Department and after a reasonable period of time there has not been a satisfactory resolution, the Client may contact Executive Director - ESCA for further consideration of this matter. The Client's ’s statutory right to grievance procedure channels is not affected by this Clause 16.
Appears in 1 contract
Samples: www.emiratesnbdsecurities.com
Objections and Complaints. Where a Client has a complaint or objection about the action or inaction of a Broker Member or there is a disagreement between the parties Parties where the client Client wishes to refer the matter to DGCX, the client Client shall in the first instance contact the Compliance Department of the DGCX. If, after notifying the DGCX Compliance Department and after a reasonable period of time there has not been a satisfactory resolution, the Client may contact the Executive Director - ESCA of SCA for further consideration of this matter. The Client's statutory right to grievance procedure channels is not affected by this Clause 16.
Appears in 1 contract
Samples: Client Agreement