Obtaining Warranty Performance. A. Warranty claims should be sent to (a) the dealer who sold the modules, or (b) the authorized SolarEdge distributor who sold the modules, or (c) SolarEdge at the address below. Customer support: +49.(0)89.454.5970 SolarEdge DACH & Rest of Europe office: SolarEdge Technologies GmbH Address: Xxxxxx-Xxxxxx-Xxx.0, 00000 Xxxxxx Tel: +49.(0)00.000.0000 E-mail: xxxxXX@xxxxxxxxx.xxx Website: xxx.xxxxxxxxx.xxx B. Warranty claims must be sent by registered mail or courier. The claims must include the serial number of the defective module(s), accompanied by a copy of the relevant invoice and purchase contract, and must state, "We hereby accept, and agree to, the choice of law, the choice of an expert appraiser and the choice of arbitration as set out in Clause 6 of your Limited Warranty for Crystalline PV Modules on which our claim is based." Together with the notification, the customer should enclose evidence of the date of sale on which the modules were purchased. Incomplete notifications claim that do not meet the notification deadline of Clause 4, Section C will not be processed. C. Any claim under this limited warranty shall be forfeited if (a) the customer does not notify SolarEdge or their distributors of such claim in writing in accordance with Clause 4 paragraph A within twenty (20) days after discovering or after the customer should have discovered, the defect claimed under warranty; or (b) the customer does not commence court or arbitration action within six (6) months after proper notification of the claim. D. SolarEdge reserves the right to deliver another type of module (different in size, form, color, shape and/or power) to replace the claimed one if it is no longer in production when the warranty claim is received. E. The repair, replacement, or additional delivery of a module neither renews nor extends the period of the warranty. F. Any claimed/defective product that has been replaced by SolarEdges hall become the property of SolarEdge. The claimed/defective product shall be returned or otherwise disposed of in accordance with the instructions of SolarEdge and at the customer’s expense.
Appears in 1 contract
Samples: Limited Warranty
Obtaining Warranty Performance. A. Warranty X. Xxxxxxxx claims should be sent to (a) the dealer who sold the modules, or (b) the authorized SolarEdge Chint Solar distributor who sold the modules, or (c) SolarEdge Chint Solar directly at the address below. Customer supportaddress: +49.(0)89.454.5970 SolarEdge DACH & Rest of Europe office: SolarEdge Technologies GmbH Address: Xxxxxx-Xxxxxx-Xxx.00000 Xxx’xx Xx, 00000 Xxxxxx Tel: +49.(0)00.000.0000 E-mail: xxxxXX@xxxxxxxxx.xxx Website: xxx.xxxxxxxxx.xxxXxxxxxxx Xxxxxxxx, Xxxxxxxx, 000000, Xxxxx
B. Warranty claims must be sent by registered mail or couriercourier or any other official written and legal valid document. The claims must include the module model type and the serial number of the defective module(s) (both can be found on the module label), the installation date, location and address of the installation, a precise description of the defect observed and (if applicable, additional information that could attribute to the analysis of the defect, photographs of the damaged modules, the circuit diagram of the system, any records from the system data monitoring), accompanied by a copy of the relevant invoice and purchase contract, delivery date, and must state, : "We hereby accept, and agree to, the choice of law, the choice of an expert appraiser and the choice of arbitration as set out in Clause 6 of your Limited Warranty for Crystalline PV Modules on which our claim is based." Together with the notification, the customer should enclose evidence of the date of sale on which the modules were purchased. Incomplete notifications claim claims that do not meet the notification deadline of Clause 4, Section C will not be processed.
C. Any claim under this limited warranty shall be forfeited if (a) the customer does not notify SolarEdge or their distributors Chint Solar of such claim in writing in accordance with Clause 4 paragraph Section A within twenty thirty (2030) days after discovering or after the customer should have discovered, the defect claimed under warranty; or (b) the customer does not commence court or arbitration action within six (6) months after proper notification of the claim.
D. SolarEdge reserves the right Chint Solar is entitled to deliver supply another type of module (different in sizeif necessary, form, color, shape and/or powerwith other properties) to replace the claimed one if it is no longer in production when the warranty claim is received.
E. The repair, replacement, or additional delivery of a module neither renews nor extends the period of the warranty.
F. Any claimed/defective product that has been replaced by SolarEdges hall Chint Solar shall become the property of SolarEdgeChint Solar. The claimed/defective product Chint Solar shall not accept any return of products without Chint Solar’s prior written authorization.
G. For Australian Customers - Our goods come with guarantees that cannot be returned excluded under the Australian Consumer Law. You are entitled to a replacement or otherwise disposed refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of in accordance with acceptable quality and the instructions of SolarEdge and at the customer’s expensefailure does not amount to a major failure.
Appears in 1 contract
Samples: Limited Warranty
Obtaining Warranty Performance. A. Warranty X. Xxxxxxxx claims should be sent to (a) the dealer who sold the modules, or (b) the authorized SolarEdge Chint Solar distributor who sold the modules, or (c) SolarEdge Chint Solar directly at the address below. Customer supportaddress: +49.(0)89.454.5970 SolarEdge DACH & Rest of Europe office: SolarEdge Technologies GmbH Address: Xxxxxx-Xxxxxx-Xxx.00000 Xxx’xx Xx, 00000 Xxxxxx Tel: +49.(0)00.000.0000 E-mail: xxxxXX@xxxxxxxxx.xxx Website: xxx.xxxxxxxxx.xxxXxxxxxxx Xxxxxxxx, Xxxxxxxx, 000000, Xxxxx
B. Warranty claims must be sent by registered mail or couriercourier or any other official written and legal valid document. The claims must include the module model type and the serial number of the defective module(s) (both can be found on the module label), the installation date, location and address of the installation, a precise description of the defect observed and (if applicable, additional information that could attribute to the analysis of the defect, photographs of the damaged modules, the circuit diagram of the system, any records from the system data monitoring), accompanied by a copy of the relevant invoice and purchase contract, delivery date, and must state, : "We hereby accept, and agree to, the choice of law, the choice of an expert appraiser and the choice of arbitration as set out in Clause 6 of your Limited Warranty for Crystalline PV Modules on which our claim is based." Together with the notification, the customer should enclose evidence of the date of sale on which the modules were purchased. Incomplete notifications claim claims that do not meet the notification deadline of Clause 4, Section C will not be processed.
C. Any claim under this limited warranty shall be forfeited if (a) the customer does not notify SolarEdge or their distributors Chint Solar of such claim in writing in accordance with Clause 4 paragraph Section A within twenty thirty (2030) days after discovering or after the customer should have discovered, the defect claimed under warranty; or (b) the customer does not commence court or arbitration action within six (6) months after proper notification of the claim.
D. SolarEdge reserves the right Chint Solar is entitled to deliver supply another type of module (different in sizeif necessary, form, color, shape and/or powerwith other properties) to replace the claimed one if it is no longer in production when the warranty claim is received.
E. The repair, replacement, or additional delivery of a module neither renews nor extends the period of the warranty.
F. Any claimed/defective product that has been replaced by SolarEdges hall Chint Solar shall become the property of SolarEdgeChint Solar. The claimed/defective product shall be returned or otherwise disposed of in accordance with the instructions of SolarEdge Chint Solar and at the customer’s expense.
G. For Australian Customers - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Appears in 1 contract
Samples: Limited Warranty
Obtaining Warranty Performance. A. Warranty X. Xxxxxxxx claims should be sent to (a) the dealer who sold the modules, or (b) the authorized SolarEdge Chint Solar distributor who sold the modules, or (c) SolarEdge Chint Solar at the address below. Customer support: +49.(0)89.454.5970 SolarEdge DACH & Rest of Europe office: SolarEdge Technologies GmbH Address: Xxxxxx-Xxxxxx-Xxx.0, 00000 Xxxxxx Tel: +49.(0)00.000.0000 E-mail: xxxxXX@xxxxxxxxx.xxx Website: xxx.xxxxxxxxx.xxxabove.
B. Warranty claims must be sent by registered mail or courier. The claims must include the serial number of the defective module(s), accompanied by a copy of the relevant invoice and purchase contract, and must state, : "We hereby accept, and agree to, the choice of law, the choice of an expert appraiser and the choice of arbitration as set out in Clause 6 of your Limited Warranty for Crystalline Thin Film PV Modules on which our claim is based." Together with the notification, the customer should enclose evidence of the date of sale on which the modules were purchased. Incomplete notifications claim claims that do not meet the notification deadline of Clause 4, Section C will not be processed.
C. Any claim under this limited warranty shall be forfeited if (a) the customer does not notify SolarEdge Chint Solar or their distributors of such claim in writing in accordance with Clause 4 paragraph A within twenty (20) days after discovering or after the customer should have discovered, the defect claimed under warranty; or (b) the customer does not commence court or arbitration action within six (6) months after proper notification of the claim.
D. SolarEdge Chint Solar reserves the right to deliver another type of module (different in size, form, color, shape and/or power) to replace the claimed one if it is no longer in production when the warranty claim is received.
E. The repair, replacement, or additional delivery of a module neither renews nor extends the period of the warranty.
F. Any claimed/defective product that has been replaced by SolarEdges hall Chint Solar shall become the property of SolarEdgeChint Solar. The claimed/defective product shall be returned or otherwise disposed of in accordance with the instructions of SolarEdge Chint Solar and at the customer’s expense.
Appears in 1 contract
Samples: Limited Warranty
