OEM Supported Software. Support for Premier Support a) providing operating system and setup assistance associated with the OEM Support Software (Note: Setup Assistance only includes support of OEM Support Software; basic/how-to questions; feature definition questions; and OEM available fix/patches assistance and implementation); b) Xxxxxx’s TAM acting as a single point of contact to facilitate communication between you and the OEM; c) until your issue is identified, isolated and escalated to the OEM, Xxxxxx’s TAM will engage with the OEM to register your issue. Lenovo’s TAM will then monitor the issue and update on status and proposed resolutions; d) you must have all necessary license and support agreements in place with the OEM prior to the Service; e) Lenovo has no responsibility or liability for the performance of the OEM’s software, products or services; f) Lenovo does not warrant that any issue will be resolved; g) resolutions may not be available from the OEM. You accept that where no resolution is available, or where the resolution is unacceptable to you, that Lenovo’s obligation to provide collaborative support is still fulfilled; h) you must have all necessary licenses and support agreements in relation to the OEM Supported Software; and i) you must maintain the latest minimum release levels or configurations required for the Lenovo products (per xxxxxxx.xxxxxx.xxx) and OEM Supported Software
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Samples: Personal Computing Devices Services Agreement, Personal Computing Devices Services Agreement, Personal Computing Devices Services Agreement
OEM Supported Software. Support for Premier Support
a) providing operating system and setup assistance associated with the OEM Support Software (Note: Setup Assistance only includes support of OEM Support Software; basic/how-to questions; feature definition questions; and OEM available fix/patches assistance and implementation);
b) Xxxxxx’s TAM acting as a single point of contact to facilitate communication between you and the OEM;
c) until your issue is identified, isolated and escalated to the OEM, Xxxxxx’s TAM will engage with the OEM to register your issue. Lenovo’s TAM will then monitor the issue and update on status and proposed resolutions;
d) you must have all necessary license and support agreements in place with the OEM prior to the Service;
e) Lenovo has no responsibility or liability for the performance of the OEM’s software, products or services;
f) Lenovo does not warrant that any issue will be resolved;
g) resolutions may not be available from the OEM. You accept that where no resolution is available, or where the resolution is unacceptable to you, that Lenovo’s obligation to provide collaborative support is still fulfilled;.
h) you must have all necessary licenses and support agreements in relation to the OEM Supported Software; and;
i) you must maintain the latest minimum release levels or configurations required for the Lenovo products (per xxxxxxx.xxxxxx.xxx) and OEM Supported Software
Appears in 2 contracts
Samples: Personal Computing Devices Services Agreement, Personal Computing Devices Services Agreement
OEM Supported Software. Support for Premier Support
a) providing operating system and setup assistance associated with the OEM Support Software (Note: Setup Assistance only includes support of OEM Support Software; basic/how-to questions; feature definition questions; and OEM available fix/patches assistance and implementation);
b) Xxxxxx’s TAM acting as a single point of contact to facilitate communication between you and the OEM;
c) until your issue is identified, isolated and escalated to the OEM, Xxxxxx’s TAM will engage with the OEM to register your issue. Lenovo’s TAM will then monitor the issue and update on status and proposed resolutions;
d) you must have all necessary license and support agreements in place with the OEM prior to the Service;
e) Lenovo has no responsibility or liability for the performance of the OEM’s software, products or services;
f) Lenovo does not warrant that any issue will be resolved;
g) resolutions may not be available from the OEM. You accept that where no resolution is available, or where the resolution is unacceptable to you, that Lenovo’s obligation to provide collaborative support is still fulfilled;
h) you must have all necessary licenses and support agreements in relation to the OEM Supported Software; and
i) you must maintain the latest minimum release levels or configurations required for the Lenovo products (per xxxxxxx.xxxxxx.xxx) and OEM Supported Software. Consumer Product eligibility – Premier Support Plus and the services are available and will apply to commercial customers using consumer products. ‘Consumer Products’ for the purposes of this service means Lenovo V-Series, E- Series, N-Series, and IP Chrome products.
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