Warranty Incident Resolution Sample Clauses

Warranty Incident Resolution. Remote for Premier Support Post completion of Premier Support Call Center troubleshooting, if required (as determined by Lenovo), Lenovo will remotely attempt to address and resolve your warranty Incident. E4. Parts Prioritization for Premier Support Prioritization of parts allocation for your warranty incidents. Parts availability may impact service delivery SLAs.
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Warranty Incident Resolution. SBD/NBD Onsite Response for Priority Commit Post completion of Priority Commit Contact Center troubleshooting, if required (as determined by Lenovo), Lenovo will provide SBD/On-site Service NBD/SBD to your registered location to address your warranty Incident. SBD Onsite Labor for Priority Commit: is available for remote locations that are reachable by public transportation (excludes off-shore islands), or other areas as may be approved by Lenovo - provided Priority Commit Contact Center phone based troubleshooting has been completed before 2pm (local time in your registered location), a service provider technician will be dispatched to arrive at your location on the same business day. This Service is available during normal business hours, Monday through Friday, excluding public holidays. Support calls received by the Contact center after 2:00pm local time will require an additional day to dispatch a service provider technician. This Service is subject to availability of service parts. You must provide a suitable working area for the disassembly and reassembly of the product. For service provided at a residence, an adult must be present at all times during the service technician’s visit. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense and return the repaired or replacement product to you at its expense. On-site Service NBD for Priority Commit: is available for remote locations that are reachable by public transportation (excludes off-shore islands), or other areas as may be approved by Lenovo - provided Priority Commit Contact Center phone based troubleshooting has been completed before 3pm (local time in your registered location), a service provider technician will be dispatched to arrive at your location on the next business day. This Service is available during normal business hours, Monday through Friday, excluding holidays. Support calls received by the Contact center after 3:00pm local time will require an additional day to dispatch a service provider technician. This Service is subject to availability of service parts. You must provide a suitable working area for the disassembly and reassembly of the product. For service provided at a residence, an adult must be present at all times during the service technician’s visit. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at...
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Related to Warranty Incident Resolution

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.

  • Resolution of discrepancies In the event of any discrepancy between the information set forth in any report provided by the Custodian to the Company and any information contained in the books or records of the Company, the Company shall promptly notify the Custodian thereof and the parties shall cooperate to diligently resolve the discrepancy.

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