Of EGI Foundation. As defined in Resource Centre OLA [1]. In addition: ● Support coordination with other Component Providers. ● Support coordination and conflict resolution with the Customer. ● Support the Customer with data movement in case of OLA termination.
Of EGI Foundation. As defined in Resource Centre OLA [1]. In addition: 5 xxxxx://xxxxxxxxx.xxx.xx/document/3600 6 xxxxx://xxxx.xxxxxx.xxx/display/CODE/Code+of+Conduct+for+Service+Providers 7 xxxxx://xx.xxx.xx/policies_procedures ● Support coordination with other Component Providers. ● Support coordination and conflict resolution with the Customer. ● Support the Customer with data movement in case of OLA termination.
Of EGI Foundation. The responsibilities of the customer are: ● Delivering and planning the Services according to a ISO compliant manner. ● Raising any issues deemed necessary to the attention of the Component Provider. ● Collecting requirements from the Resource infrastructure Providers. ● Supporting coordination and integration with other EGI services. ● Providing monitoring to measure fulfilment of agreed service level targets. ● Providing clear interfaces to the EGI SMS processes. 9 Review, extensions, and termination There will be reviews of the service performance against service level targets and of this Agreement at planned intervals with EGI Foundation according to the following rules: ● Technical content of the agreement and targets will be reviewed on a yearly basis.
Of EGI Foundation. The responsibilities of the EGI Foundation are: ● Raise any issues deemed necessary to the attention of the Component Provider. ● Collect requirements from the Resource infrastructure Providers. ● Support coordination with other EGI services. ● Provide monitoring to measure fulfilment of agreed service level targets. 9 Review, extensions, and termination There will be reviews of the service performance against service level targets and of this Agreement at planned intervals with EGI Foundation according to the following rules: ● Technical content of the agreement and targets will be reviewed on a yearly basis.
Of EGI Foundation. The responsibilities of the customer are: ● Raise any issues deemed necessary to the attention of the Component Provider; ● Collect requirements from the Resource infrastructure Providers; ● Support coordination with other EGI services ● Provide monitoring to measure fulfilment of agreed service level targets. There will be reviews of the service performance against service level targets and of this Agreement at planned intervals with EGI Foundation according to the following rules:
Of EGI Foundation. The responsibilities of the customer are: ● Delivering and planning the Services according to an ISO 20000 compliant manner. ● Raising any issues deemed necessary to the attention of the Service Supplier. ● Collecting requirements from the Resource infrastructure Providers. ● Supporting coordination and integration with other EGI services. ● Providing monitoring to measure fulfilment of agreed service level targets. ● Providing clear interfaces to the EGI SMS processes. 9 Review, extensions, and termination There will be reviews of the service performance against service level targets and of this Agreement at planned intervals with EGI Foundation according to the following rules: ● Technical content of the agreement and targets will be reviewed on a yearly basis. ● With regards to the production service delivered by UKRI, EGI Foundation shall be entitled to conduct audits or mandate external auditors to conduct audits of suppliers and federation members at a reasonable frequency. These will aim to evaluate the effective provision of the agreed service or service components and the execution of activities related to providing and managing the service prior to the commencement of this Agreement and then on a regular basis. EGI Foundation will announce audits at least one month in advance. The Service Supplier
