Common use of Offender Grievances and Complaints Clause in Contracts

Offender Grievances and Complaints. CMHCC, its University Providers and TDCJ recognize the need to respond to and track offender grievances and complaints in order to ensure prompt resolution of potential access to care or quality of care issues. The parties agree to review and respond to offender grievances and complaints in a timely manner, not later than 45 days from receipt. Inquiries from legislators or statewide elected officials shall normally be investigated and responded to within five work days and not later than ten work days. Copies of responses shall be provided to the TDCJ Health Services Division to close out the grievance/complaint file. Should it be necessary, the CMHCC’s University Providers may request an extension of time to pursue further investigation or review of a grievance or complaint. The CMHCC shall require that its University Providers submit to the CMHCC and TDCJ Health Services Division copies of any inquiries relating to the provision of health care services covered by this Agreement from legislators, statewide elected officials and other state and federal agencies, officials or authorities and the responses to those inquiries. In the event that disputes arise regarding the timeliness of responses, the dispute resolution provisions in Article X of this Agreement shall apply.