On-site Service. Next Business Day. If a problem with Your product cannot be resolved via telephone or through a CRU, Your product will be repaired or replaced at Your location. A service provider technician will be dispatched to arrive at Your location on the next business day. This Service is available during normal business hours, Monday through Friday, excluding holidays. Support calls received by the call center after 4:00pm local time will require an additional day to dispatch a service provider technician. This Service is subject to availability of service parts. You must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense and return the repaired or replacement product to You at its expense.
Appears in 5 contracts
Samples: Agreement Covers, Agreement Covers, Warranty Services Agreement
On-site Service. Next Business Day. If a problem with Your your product cannot be resolved via telephone or through a CRU, Your your product will be repaired or replaced at Your your location. A service provider technician will be dispatched to arrive at Your your location on the next business day. This Service is available during normal business hours, Monday through Friday, excluding holidays. Support calls received by the call center after 4:00pm local time will require an additional day to dispatch a service provider technician. This Service is subject to availability of service parts. You must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense and return the repaired or replacement product to You you at its expense.
Appears in 2 contracts
Samples: Warranty Services Agreement, Warranty Services Agreement
