On-site Service. Next Business Day Response (“NBD”): If a problem with your product cannot be resolved via telephone or through a CRU, repair will be performed at your location. A service technician will be dispatched to arrive at your location on the next business day. This Service is available during normal business hours, Monday through Friday, excluding holidays. Support calls received by the call center after 4:00pm local time will require an additional day to dispatch a service technician. This Service is subject to availability of service parts. .
Appears in 5 contracts
Samples: Personal Computing Devices Services Agreement, Personal Computing Devices Services Agreement, Personal Computing Devices Services Agreement
On-site Service. Next Business Day Response (“NBD”): If a problem with your product cannot be resolved via telephone or through a CRU, repair will be performed at your location. A service technician will be dispatched to arrive at your location on the next business day. This Service is available during normal business hours, Monday through Friday, excluding holidays. Support calls received by the call center after 4:00pm local time will require an additional day to dispatch a service technician. This Service is subject to availability of service parts. .
Appears in 1 contract
