Opening a Trouble Ticket. For the Availability, TTR, and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be opened, either by Verizon or Customer. A Trouble Ticket records the Outage.
Appears in 8 contracts
Samples: Service Level Agreement, Service Level Agreement, www.verizon.com
Opening a Trouble Ticket. For the Availability, TTR, TTR and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be opened, either by Verizon or Customer. A Trouble Ticket records the OutageOutage event.
Appears in 2 contracts
Samples: enterprise.verizon.com, enterprise.verizon.com
Opening a Trouble Ticket. For the Availability, TTR, and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be he opened, either by Verizon or Customer. A Trouble Ticket records the Outage.
Appears in 1 contract
Samples: Service Agreement (Gomez Inc)
Opening a Trouble Ticket. For the Availability, TTR, and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be opened, either by Verizon Company or Customer. A Trouble Ticket records the OutageOutage event.
Appears in 1 contract
Samples: enterprise.verizon.com
