Operator Obligations. 2.01 The Operator shall: (a) develop and implement a patient concerns resolution process in alignment with the Patient Concerns Resolution Process Regulation and develop supporting policies and procedures; (b) establish a formal mechanism for addressing recommendations from the AHS Patient Concerns Officer (PCO); (c) establish a formal mechanism for addressing recommendations from the Alberta Ombudsman; (c) develop and communicate public messaging regarding the patient concerns resolution process and,
Appears in 52 contracts
Samples: Facility Services Agreement, Facility Services Agreement, Facility Services Agreement
Operator Obligations. 2.01 The Operator shall:
(a) develop and implement a patient concerns resolution process in alignment with the Patient Concerns Resolution Process Regulation and develop supporting policies and procedures;
(b) establish a formal mechanism for addressing recommendations from the AHS Patient Concerns Officer (PCO);
(c) establish a formal mechanism for addressing recommendations from the Alberta Ombudsman;
(c) develop and communicate public messaging regarding the patient concerns resolution process and,
(e) ensure that its subcontractors comply with the patient concerns resolution process.
Appears in 1 contract
Samples: Facility Services Agreement