Optional Server Services. There are three (3) option services available to DIR Customers. These optional services do not have Annual Base Charges or Monthly Resource Baselines. These services are exclusively billed as a unit of service on a monthly basis when elected by the DIR Customer. The ARC charge will fully compensate Service Provider for these optional Services. The volume of units will be applied against the optional service unit rate to determine the Charge for the month. These optional services are for additional monitoring services as required by DIR Customers for server support services procured through the Service Tier Matrix as described in Attachment 4-E. The optional service measurement is on an operating system instance basis where one operating system that requires any of these additional services will equal one (1) billable unit. These monitoring services are included as standard services in some tiers but available as optional services in the lower tiers. There are three types of optional monitoring available: (a) Optional Database Monitoring (b) Optional Middleware Monitoring (c) Optional Application Up/Down Monitoring
Appears in 4 contracts
Samples: Master Services Agreement, Master Service Agreement, Master Service Agreement
Optional Server Services. There are three (3) option services available to DIR Customers. These optional services do not have Annual Base Charges or Monthly Resource Baselines. These services are exclusively billed as a unit of service on a monthly basis when elected by the DIR Customer. The ARC charge will fully compensate Service Provider for these optional Services. The volume of units will be applied against the optional service unit rate to determine the Charge for the month. These optional services are for additional monitoring services as required by DIR Customers for server support services procured through the Service Tier Matrix as described in Attachment 4-E. The optional service measurement is on an operating system instance basis where one operating system that requires any of these additional services will equal one (1) billable unit. These monitoring services are included as standard services in some tiers but available as optional services in the lower tiers. There are three types of optional monitoring available:
(a) Optional Database Monitoring
(b) Optional Middleware Monitoring
(c) Optional Application Up/Down Monitoring
Appears in 2 contracts
Samples: Master Service Agreement, Data Center Services Master Services Agreement
