Common use of Other Services - Deployment Services Clause in Contracts

Other Services - Deployment Services. Lenovo offers Deployment Services for Lenovo Server, Storage, Networking products as well as ThinkAgile solutions. These services provide deployment and configuration of operating system and selected applications. These Deployment Services can be provided by Lenovo or a Lenovo authorized partner (“Consultant”) onsite or remotely: • Conduct preparation and services planning with Customer • Perform initial green light health check • Verify and update product or solution to the recommended product or solution level (where applicable) • Onsite or remote implementation of the operating system and selected application (where applicable) • Lenovo XClarity (where applicable, if purchased) • Basic network configuration for integration (see pre-Deployment survey for details where applicable/if purchased) • Knowledge transfer (where applicable) • Provide Post Installation Documentation For detailed scope of Deployment Service of particular product or solution, review the pre-Deployment survey provided by your Lenovo products Sales representative or partner. Customer responsibilities: • Review and complete the Lenovo supplied pre-Deployment survey which will be provided to you by your Sales representative or sent to you by a local Deployment Services Project Manager or Consultant. The completed survey must be returned prior to schedule commitment by Lenovo or Consultant. The survey is also available at xxxxx://xxxxxxx.xxxxxx.xxx/fr/en/solutions/ht116628. • Ensure equipment is already properly installed and powered on at the customer site • Provide an internet connection for the Consultant to use as needed to complete the deployment • Provide a designated contact for the Consultant • Ensure safe access to the installation site for the Consultant • Confirm deployment scheduling • Safeguard Customer data (including but not limited to confidential information, password protection, encryption, data backup, etc.) prior to Services by Lenovo. In no event shall Lenovo assume any risk or liability for data loss or data breach. • Ensure you are properly licensed to all software products for which you request deployment assistance • If you make available to Lenovo any facilities, software, hardware or other resources in connection with Lenovo’s performance of the Deployment Service, you agree to obtain any licenses or approvals related to these resources that may be necessary for Lenovo to perform the Deployment Service. Lenovo will be relieved of its obligations that are adversely affected by your failure to promptly obtain such licenses or approvals. You agree to reimburse Lenovo for any reasonable costs and other amounts that Lenovo may incur from your failure to obtain these licenses or approvals. • Provide Lenovo with appropriate remote access to your system so that we can assist you with Deployment Services if required • Obtain any necessary consents and take any other actions required by applicable laws, including but not limited to data privacy laws, prior to disclosing any of its employee information or other personal information or data to Lenovo. • Responsible for o any data and the content of any database that you make available to Lenovo in connection with the Deployment Service, o the selection and implementation of procedures and controls regarding access, security, encryption, use, and transmission of data o backup and recovery and integrity of the database and any stored data. In no event, shall Lenovo have any liability for any lost or stolen data or the content of any database. • Within three (3) business days from receipt of completion notification to report in writing any deficiencies to Lenovo. Failure to provide notice of any deficiencies within such period shall deem Deployment Services accepted and complete. Deployment Services do not include but may be purchased separately: • Hardware Installation Services • Additional Data or workload migration • Backup/Recovery or disaster recovery implementation • Training Services • Assistance with Customer documentation, processes and standard operating procedures. • Troubleshooting network connectivity problems If the Consultant arrives at the site and any of the above customer responsibilities are not met which prevent the successful deployment then the services will be subject to rescheduling and additional charges shall apply. Customer may request additional services not described in the Pre-Deployment survey by submitting a Project Change Request (PCR) Form or requesting a standalone Statement of Work (SOW). Such additional services shall incur additional charges.

Other Services - Deployment Services. Lenovo offers Deployment Services for Lenovo Server, Storage, Networking products as well as ThinkAgile solutions. These services provide deployment and configuration of operating system and selected applications. These Deployment Services can be provided by Lenovo or a Lenovo authorized partner (“Consultant”) onsite or remotely: • Conduct preparation and services planning with Customer • Perform initial green light health check • Verify and update product or solution to the recommended product or solution level (where applicable) • Onsite or remote implementation of the operating system and selected application (where applicable) • Lenovo XClarity (where applicable, if purchased) • Basic network configuration for integration (see pre-Deployment survey for details where applicable/if purchased) • Knowledge transfer (where applicable) • Provide Post Installation Documentation For detailed scope of Deployment Service of particular product or solution, review the pre-Deployment survey provided by your Lenovo products Sales representative or partner. Customer responsibilities: • Review and complete the Lenovo supplied pre-Deployment survey which will be provided to you by your Sales representative or sent to you by a local Deployment Services Project Manager or Consultant. The completed survey must be returned prior to schedule commitment by Lenovo Xxxxxx or Consultant. The survey is also available at xxxxx://xxxxxxx.xxxxxx.xxx/fr/en/solutions/ht116628. • Ensure equipment is already properly installed and powered on at the customer site • Provide an internet connection for the Consultant to use as needed to complete the deployment • Provide a designated contact for the Consultant • Ensure safe access to the installation site for the Consultant • Confirm deployment scheduling • Safeguard Customer data (including but not limited to confidential information, password protection, encryption, data backup, etc.) prior to Services by Lenovo. In no event shall Lenovo assume any risk or liability for data loss or data breach. • Ensure you are properly licensed to all software products for which you request deployment assistance • If you make available to Lenovo any facilities, software, hardware or other resources in connection with Lenovo’s performance of the Deployment Service, you agree to obtain any licenses or approvals related to these resources that may be necessary for Lenovo to perform the Deployment Service. Lenovo will be relieved of its obligations that are adversely affected by your failure to promptly obtain such licenses or approvals. You agree to reimburse Lenovo for any reasonable costs and other amounts that Lenovo may incur from your failure to obtain these licenses or approvals. • Provide Lenovo with appropriate remote access to your system so that we can assist you with Deployment Services if required • Obtain any necessary consents and take any other actions required by applicable laws, including but not limited to data privacy laws, prior to disclosing any of its employee information or other personal information or data to Lenovo. • Responsible for o any data and the content of any database that you make available to Lenovo in connection with the Deployment Service, o the selection and implementation of procedures and controls regarding access, security, encryption, use, and transmission of data o backup and recovery and integrity of the database and any stored data. In no event, shall Lenovo have any liability for any lost or stolen data or the content of any database. • Within three (3) business days from receipt of completion notification to report in writing any deficiencies to Lenovo. Failure to provide notice of any deficiencies within such period shall deem Deployment Services accepted and complete. Deployment Services do not include but may be purchased separately: • Hardware Installation Services • Additional Data or workload migration • Backup/Recovery or disaster recovery implementation • Training Services • Assistance with Customer documentation, processes and standard operating procedures. • Troubleshooting network connectivity problems If the Consultant arrives at the site and any of the above customer responsibilities are not met which prevent the successful deployment then the services will be subject to rescheduling and additional charges shall apply. Customer may request additional services not described in the Pre-Deployment survey by submitting a Project Change Request (PCR) Form or requesting a standalone Statement of Work (SOW). Such additional services shall incur additional charges.