Common use of Our Complaints Policy Clause in Contracts

Our Complaints Policy. 18.1. We will aim to respond to your complaint the same day we receive it. If you’re not happy with our response, you can ask for your complaint to be escalated to our internal complaints team, who will be in touch within five working days. You can submit a here xxxxx://xxx.xxxxxxxx.xx.xx/complaints/ 18.2. If our complaints team doesn't resolve your complaint to your satisfaction, you will receive a final response (called a "deadlock letter"). This will detail what's happened with your complaint and what we've suggested, and give you contact details for the Energy Ombudsman. They’re an independent organisation who you can ask to deal with your complaint for free. If they decide that we should do something for you, we legally must do it (but if they think there's something you should do, you don’t have to go with their decision).

Our Complaints Policy. 18.11. We will aim to respond to your complaint the same day we receive it. If you’re not happy with our response, you can ask for your complaint to be escalated to our internal complaints team, who will be in touch within five working days. 2. You can submit a here xxxxx://xxx.xxxxxxxx.xx.xx/complaints/ 18.2complaint in person, in writing or over the phone by: • Calling us on 00000 00 00 00 3. If our complaints team doesn't n’t resolve your complaint to your satisfaction, you will receive a final response (called a "deadlock letter"). This will detail what's ’s happened with your complaint and what we've ’ve suggested, and give you contact details for the Energy Ombudsman. They’re an independent organisation who you can ask to deal with your complaint pick things up for you, for free. If they decide that we should do something for you, we legally must have to do it (but if they think there's ’s something you should do, you don’t have to go with their decision).