Common use of Our obligations in handling complaints Clause in Contracts

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to the relevant energy ombudsman in the State or Territory in which your premises are located: Australian Capital Territory: ACT Civil and Administrative Tribunal New South Wales: Energy & Water Ombudsman NSW South Australia: Energy & Water Ombudsman SA Tasmania: Energy Ombudsman Tasmania Queensland: Energy and Water Ombudsman Queensland

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to the relevant energy ombudsman in the State or Territory in which your premises are located: Australian Capital Territory: ACT Civil and Administrative Tribunal New South Wales: Energy & Water Ombudsman NSW South Australia: Energy & Water Ombudsman SA Tasmania: Energy Ombudsman Tasmania Queensland: Energy and Water Ombudsman QueenslandQueensland Victoria: Energy and Water Ombudsman Victoria

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to the relevant energy ombudsman in the State or Territory in which your premises are located: state: (i) Australian Capital Territory: the ACT Civil and Administrative Tribunal Tribunal (ii) New South Wales: Energy & Water Ombudsman NSW South Australia: Energy & Water Ombudsman SA Tasmania: Energy Ombudsman Tasmania Queensland: the Energy and Water Ombudsman NSW (iii) Queensland: the Energy and Water Ombudsman QLD (iv) South Australia: the Energy Industry Ombudsman SA (v) Victoria: the Energy and Water Ombudsman Victoria