WRONGFUL AND ILLEGAL USE OF ENERGY. 7.1 Illegal use of energy or interference
(a) illegally use energy supplied to the premises; or
(b) interfere or allow interference with any of our equipment at the premises, except as may be permitted by law; or
(c) use the energy supplied to your premises or any energy equipment in a manner that:
(i) unreasonably interferes with the connection or supply of energy to another customer; or
(ii) causes damage or interference to any third party; or
(d) use customer connection services provided by us in a way that is not permitted by law or this contract; or
(e) tamper with, or permit tampering with, any meters or associated equipment.
WRONGFUL AND ILLEGAL USE OF ENERGY. 16.1 Use of energy You must not, and must take reasonable steps to ensure others do not:
(a) illegally use energy supplied to your premises; or
(b) interfere or allow interference with any energy equipment that is at your premises except as may be permitted by law; or
(c) use the energy supplied to your premises or any energy equipment in a manner that:
(i) unreasonably interferes with the connection or supply of energy to another customer; or
(ii) causes damage or interference to any third party; or
(d) allow energy purchased from us to be used otherwise than in accordance with this contract and the Rules; or
(e) tamper with, or permit tampering with, any meters or associated equipment.
WRONGFUL AND ILLEGAL USE OF ENERGY. 16.1 Use of energy You must not, and must take reasonable steps to ensure others do not:
a. illegally use energy supplied to your premises; or
b. interfere or allow interference with any energy equipment that is at your premises except as may be permitted by law; or
c. use the energy supplied to your premises or any energy equipment in a manner that:
i. unreasonably interferes with the connection or supply of energy to another customer; or
ii. causes damage or interference to any third party; or
d. allow energy purchased from us to be used otherwise than in accordance with this contract and the Rules; or
e. tamper with, or permit tampering with, any meters or associated equipment.
WRONGFUL AND ILLEGAL USE OF ENERGY.
7.1 Illegal use of energy or interference You must not and must take reasonable steps to ensure others do not:
(a) illegally use energy supplied to the premises; or
(b) interfere or allow interference with any of our equipment at the premises, except as may be permitted by law; or
(c) use the energy supplied to your premises or any energy equipment in a manner that:
(i) unreasonably interferes with the connection or supply of energy to another customer; or
(ii) causes damage or interference to any third party; or
(d) use customer connection services provided by us in a way that is not permitted by law or this contract; or
(e) tamper with, or permit tampering with, any meters or associated equipment.
7.2 Consequences for wrongful or illegal use If you do not comply with clause 7.1 above, we may, in accordance with the energy laws take any or all of the following actions:
(a) estimate the amount of energy obtained wrongfully or illegally and take debt recovery action against you for that amount; and
(b) undertake (or agree that you undertake) any necessary rectification work at your cost; and
(c) arrange for the immediate disconnection of the premises.
WRONGFUL AND ILLEGAL USE OF ENERGY. 7
7.1 Illegal use of Energy or interference 7 7.2 Consequences for wrongful or illegal use 7
WRONGFUL AND ILLEGAL USE OF ENERGY. 16.1 Use of energy 10 17. NOTICES AND BILLS 10 18. PRIVACY ACT NOTICE 11 19. COMPLAINTS AND DISPUTE RESOLUTION 19.1 Complaints 11 19.2 Our obligations in handling complaints 11 20. FORCE MAJEURE
20.1 E¦ect of force majeure event 11 20.2 Deemed prompt notice 11 20.3 Obligation to overcome or minimise e¦ect of force majeure event 11
20.4 Settlement of industrial disputes 11 21. APPLICABLE LAW 11 22. RETAILER OF LAST RESORT EVENT 11 23. GENERAL
23.1 Our obligations 11 23.2 Amending this contract 11 Simplified explanation of terms 12 PART 2: CUSTOMER CHARTER 13 Our Role in Supplying Your Energy 13 Agreement with CovaU 13 Billing 15 Discounts, Concessions Rebates 16 Pricing, Rates and Tari¦s 17 Payment Options 17 Your Responsibilities 18 Credit Management 19 Disconnections and Reconnections 19 Life Support 20 Privacy and Confidentiality 20 Contacting us and interpreter services 21 Faults and Emergencies 21 Continuity and Quality of Supply 21 Force Majeure 21 Governing Bodies, Regulation and Compliance 22 Definitions of Terms 22 PART 3: DOCUMENT FORM 0.XXXXXX DEBIT/CREDIT CARD REQUEST FORM 23 2.CANCELLATION FORM 27 PREAMBLE This contract is about the sale of energy to you as a small customer at your premises. It is a standard retail contract that starts without you having to sign a document agreeing to these terms and conditions. In addition to this contract, the energy laws and other consumer laws also contain rules about the sale of energy and we will comply with these rules in our dealings with you. For example, the National Energy Retail Law and the National Energy Retail Rules ('the Rules) set out specific rights and obligations about energy marketing, payment methods and arrangements for customers experiencing payment di‰culties.
WRONGFUL AND ILLEGAL USE OF ENERGY. 7.1 Illegal use of energy or interference
(a) illegally use energy supplied to the premises; or
(b) interfere or allow interference with any of our equipment at the premises, except as may be permitted by law; or
(c) use the energy supplied to your premises or any energy equipment in a manner that:
(i) unreasonably interferes with the connection or supply of energy to another customer; or
(ii) causes damage or interference to any third party; or
WRONGFUL AND ILLEGAL USE OF ENERGY. Use of energy You must not, and must take reasonable steps to ensure others do not:
WRONGFUL AND ILLEGAL USE OF ENERGY. 11.1. You must not, and you must take reasonable steps to ensure that others do not:
a) illegally use energy supplied to the
b) interfere or allow interference with any of our equipment at the premises, except as may be permitted by law;
c) use the energy supplied to the premises or any equipment in a manner that:
i. unreasonably interferes with the connection or supply of energy to another customer; or
ii. causes damage or interference to any third party;
d) use the network services provided by us in a way that is not permitted by law or this contract; or
e) tamper with, or permit tampering with, any meters or associated equipment.
11.2. If you do not comply with paragraph 11.1, we may take any or all of the following actions:
a) estimate the amount of energy obtained wrongfully or illegally and take debt recovery action against you for that amount;
b) undertake (or agree that you undertake) any necessary rectification work at your cost; and
c) arrange for the immediate disconnection of the premises.
WRONGFUL AND ILLEGAL USE OF ENERGY. 15 16.1. Use of energy 15 17. NOTICES AND BILLS 16 18. PRIVACY ACT NOTICE 16 19. COMPLAINTS AND DISPUTE RESOLUTION 16 19.1. Complaints 16 19.2. Our obligations in handling complaints 16 20. FORCE MAJEURE 17 20.1. Effect of force majeure event 17 20.2. Deemed prompt notice 17 20.3. Obligation to overcome or minimise effect of force majeure event 17 20.4. Settlement of industrial disputes 17 21. ACT PREMISES 18 22. APPLICABLE LAW 18 23. RETAILER OF LAST RESORT EVENT 18 24. GENERAL 18 24.1. Our obligations 18 24.2. Amending this contract 18 Simplified explanation of terms 19
