Common use of Our obligations in handling complaints Clause in Contracts

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to: (i) Energy and Water Ombudsman NSW, if your premise is in New South Wales; (ii) Energy and Water Ombudsman South Australia, if your premises is in South Australia; (iii) Energy and Water Ombudsman Tasmania; if your premise is in Tasmania; (iv) Energy and Water Ombudsman Queensland, if your premises is in Queensland; or (v) ACT Civil and Administrative Tribunal, if your premises is in the Australian Capital Territory.

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to: (i) Energy and Water Ombudsman NSW, if your premise is in New South Wales; (ii) Energy and Water Ombudsman South Australia, if your premises is in South Australia; (iii) Energy and Water Ombudsman Tasmania; if your premise is in Tasmania; (iv) Energy and Water Ombudsman Queensland, if your premises is in Queensland; or, the Energy and Water Ombudsman Queensland; (vii) ACT Civil if your premises is in New South Wales, the Energy and Administrative Tribunal, Water Ombudsman NSW; (iii) if your premises is in the Australian Capital Territory, the ACT Civil and Administrative Tribunal; (iv) if your premises is in South Australia, the Energy and Water Ombudsman SA; and (v) if your premises is in Tasmania, the Energy Ombudsman Tasmania.

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to: (i) : if your premises are in Queensland, the Energy and Water Ombudsman Queensland; if your premises are in New South Wales, the Energy and Water Ombudsman NSW, if your premise is in New South Wales; (ii) Energy and Water Ombudsman South Australia, ; if your premises is are in South Australia; (iii) Energy and Water Ombudsman Tasmania; if your premise is in Tasmania; (iv) Energy and Water Ombudsman Queenslandthe Australian Capital Territory, if your premises is in Queensland; or (v) the ACT Civil and Administrative Tribunal, ; if your premises is are in South Australia, the Australian Capital Territory.Energy and Water Ombudsman SA; and if your premises are in Tasmania, the Energy Ombudsman Tasmania..

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to: (i) for premises located within Queensland, the Energy and Water Ombudsman Queensland; (ii) for premises located within New South Wales, the Energy and Water Ombudsman NSW, if your premise is in New South Wales; (ii) Energy and Water Ombudsman South Australia, if your premises is in South Australia; (iii) Energy for premises located within the Australian Capital Territory, the ACT Civil and Water Ombudsman Tasmania; if your premise is in TasmaniaAdministrative Tribunal; (iv) for premises located within South Australia, the Energy and Water Ombudsman Queensland, if your premises is in QueenslandSA; orand (v) ACT Civil and Administrative Tribunalfor premises located within Tasmania, if your premises is in the Australian Capital TerritoryEnergy Ombudsman Tasmania.