Common use of Our obligations in handling complaints Clause in Contracts

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to: (i) if your premises are located in the Australian Capital Territory, the ACT Civil and Administrative Tribunal (ACAT); and (ii) if your premises are located in New South Wales, the Energy and Water Ombudsman NSW (EWON).

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are not satisfied with our response, you have a right to refer the complaint to: (i) : if your premises are located in the Australian Capital TerritoryQueensland, the ACT Civil Energy and Administrative Tribunal (ACAT)Water Ombudsman Queensland; and (ii) if your premises are located in New South Wales, the Energy and Water Ombudsman NSW (EWON)NSW.