Common use of Our obligations in handling complaints Clause in Contracts

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you of: (a) the outcome of your complaint and the reasons for our decision; and (b) if you are a customer in Victoria or New South Wales, and you are not satisfied with our response, that you have the right to refer the complaint to the relevant energy ombudsman in your state.

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you ofyou: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are a customer in Victoria or New South Wales, and you are not satisfied with our response, that you have the a right to refer the complaint to the relevant energy ombudsman in your state.for the State the premises are located in: I. Queensland: Energy and Water Ombudsman Queensland;

Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you ofyou: (a) of the outcome of your complaint and the reasons for our decision; and (b) that if you are a customer in Victoria or New South Wales, and you are not satisfied with our response, that you have the a right to refer the complaint to the relevant energy ombudsman in Ombudsman, which is: the Energy and Water Ombudsman Victoria, if your statepremise is located within Victoria.