Common use of Overcharging and undercharging Clause in Contracts

Overcharging and undercharging. (a) If you are overcharged, we’ll let you know and refund you the overcharged amount (without interest) in accordance with the relevant regulations. If we are required to pay refund you an overcharged amount, you can choose whether we make the refund as a credit to your account or a payment directly to you (except where the amount of the refund is less than $100, in which case we will automatically credit the amount to your account). (b) If you are undercharged (which includes if you are not charged at all), we may recover from you some or all of the amount owed to us. We’ll let you pay us over a period matching how long we undercharged you. If the undercharge is a result of our error, the amount we can recover is capped at the amount undercharged over the 12 months up until the date we told you about the undercharge. The correcting payment will be shown as a separate item on your bill with an explanation. (c) If we have undercharged you as a result of fraud by you or use of gas otherwise than in accordance with this contract, we may take action against you.

Overcharging and undercharging. (a) If you are overcharged, we’ll let you know and refund you the overcharged amount (without interest) in accordance with the relevant regulationsRelevant Regulations. If we are required to pay refund you an overcharged amount, you can choose whether we make the refund as a credit to your account or a payment directly to you (except where the amount of the refund is less than $100, in which case we will automatically credit the amount to your account). (b) If you are undercharged (which includes if you are not charged at all), we may recover from you some or all of the amount owed to usus in accordance with the Relevant Regulations. We’ll let you pay us over a period matching how long we undercharged you. If the undercharge is a result of our error, the amount we can recover is capped at the amount undercharged over the 12 months up until the date we told you about the undercharge. The correcting payment will be shown as a separate item on your bill with an explanation. (c) If we have undercharged you as a result of fraud by you or use of gas otherwise than in accordance with this contract, we may take action against you.