Estimating your usage. (a) We can provide you with a bill based on estimated usage if:
(i) access to the meter is denied due to your action or that of a third party, or due to weather conditions, an industrial dispute or other reasons beyond our control;
(ii) you are leaving the supply address and need a final bill immediately;
(iii) access to your meter is denied for safety reasons;
(iv) the meter or ancillary equipment has recorded usage incorrectly;
(v) the meter has been tampered with or bypassed; or
(vi) you are moving in to your supply address and no meter reading was carried out on the day the previous customer left the supply address. In this case we will estimate the amount of gas used by you and the previous customer and try to fairly allocate the charges between you.
(b) If we need to base your bill on estimated usage, we can do so based on:
(i) your reading of the meter;
(ii) your prior billing history with us;
(iii) if we don’t have your prior billing history, then we can use:
(A) the average usage of gas at the supply charge that applies to you;
(B) the average usage for your type of
(C) the average usage at your supply address.
(c) If we provide you with a bill based on estimated usage and we are later able to read your meter, then we will adjust the estimated bill in accordance with the meter reading, unless:
(i) the estimated bill was used to finalise your account; or
(ii) we accepted your reading as the meter reading to base the bill on and the subsequent reading shows an error in your favour.
(d) If we provide you with a bill based on estimated usage because you denied us access to your meter, and you subsequently request that we replace an estimated bill with a bill based on a reading of your meter, then we will do so as long as you allow us access to the meter and pay any reasonable charge we request.
Estimating your usage a) If we base your bill on estimated usage, we will specify in your bill:
i. that the bill has been based upon the estimate; and
ii. that upon your request, we will provide you with the basis of the estimation and the reason for the estimation; and
iii. that you may request a verification of the estimation and a Meter reading.
b) If you request the basis for an estimate and the reason for an estimation, we will comply with this request within 5 Business Days of you making the request, or, if we need information from your Distributor to be able to provide that information, within 5 Business Days of us receiving that information.
c) If we provide you with a bill based on estimated usage because you denied us access to your Meter, and you subsequently request that we replace an estimated bill with a bill based on an actual value, then we will do so as long as you allow us access to the Meter and pay any reasonable charge we request for reading the Meter.
Estimating your usage a) We can provide you with a bill based on estimated usage if we are unable to reasonably base a bill on a reading of the Meter at the Supply Address.
b) If we need to base your bill on estimated usage, we will specify in your bill:
i. that the bill has been based upon the estimate; and
ii. that upon your request, we will provide you with the basis of the estimation and the reason for the estimation.
c) If we provide you with a bill based on estimated usage and we are later able to read your Meter, then we will adjust the estimated bill in accordance with the Relevant Regulations.
d) If we provide you with a bill based on estimated usage because you denied us access to your Meter, and you subsequently request that we replace an estimated bill with a bill based on a reading of your Meter, then we will do so as long as you allow us access to the Meter and pay any reasonable charge we request for reading the Meter.
