Overcharging and undercharging. (a) If you are overcharged, we’ll let you know and refund you the overcharged amount (without interest) in accordance with the relevant regulations. If we are required to pay refund you an overcharged amount, you can choose whether we make the refund as a credit to your account or a payment directly to you (except where the amount of the refund is less than $100, in which case we will automatically credit the amount to your account).
Appears in 3 contracts
Samples: www.erawa.com.au, www.erawa.com.au, www.simplyenergy.com.au
Overcharging and undercharging. (a) If you are overcharged, we’ll let you know and refund you the overcharged amount (without interest) in accordance with the relevant regulationsRelevant Regulations. If we are required to pay refund you an overcharged amount, you can choose whether we make the refund as a credit to your account or a payment directly to you (except where the amount of the refund is less than $100, in which case we will automatically credit the amount to your account).
Appears in 3 contracts
Samples: www.erawa.com.au, www.erawa.com.au, engie.com.au