Common use of Payment of Service Credits Clause in Contracts

Payment of Service Credits. 7.1 In order to qualify for the Service Credit and, before any Service Credit can be applied, the Customer must make a claim to BT within 30 days following the report being made available by BT in respect of the Month in which poor performance occurred, using the address provided below and providing full details of the reason for the claim, 7.2 Service Credits will normally be made by deduction from the Customer’s invoice within two billing cycles upon a claim being received and validated. 7.3 Claims should be made: by post to:

Payment of Service Credits. 7.1 In order to qualify for the Service Credit andCredit, and before any Service Credit can be applied, the Customer must make a claim to BT within 30 25 days following the report being made available by BT in respect of the Month in which poor performance occurred, using the address provided below and providing full details of the reason for the claim,. 7.2 Service Credits will normally be made by deduction from the Customer’s invoice within two billing cycles upon of a claim being received and validatedreceived. 7.3 Claims should Any failure by BT to meet the Service Levels specified in this Service Level Agreement Schedule shall not be made: by post to:considered a material breach of the Master Services Agreement.