Payment of Service Credits. To qualify for Service Credits, and before any Service Credits can be applied, the Customer must make a claim, providing details of the reason for the claim, within 25 days of the end of the month in which the Service Level was not achieved. Service Credits will normally be made by deduction from the Customer’s invoice within two billing cycles of a claim being received.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
Payment of Service Credits. To qualify for Service CreditsCredit(s), and before any Service Credits Credit(s) can be applied, the Customer must make a claim, providing details of the reason for the claim, within 25 days of the end of the month Month in which the Service Level was not achieved. Service Credits will normally be made by deduction from the Customer’s invoice within two billing cycles of a claim being receivedpoor performance occurred.
Appears in 1 contract
Samples: Managed Wan Services Agreement
Payment of Service Credits. 7.5.1 To qualify for Service CreditsCredit(s), and before any Service Credits Credit(s) can be applied, the Customer must make a claim, providing details of the reason for the claim, within 25 days of the end of the month Month in which the Service Level was not achieved. poor performance occurred.
7.5.2 Service Credits will normally be made by deduction from the Customer’s invoice within two billing cycles of a claim being received.
Appears in 1 contract
Samples: Service Agreement