Common use of ---PERFORMANCE EVALUATION HEARINGS Clause in Contracts

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b). Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on (1) copy to the Licensee and file one (1) copy with the Town Clerk’s Office. If non-compliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 below.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the Renewal License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance noncompliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. Said report shall report on the Licensee’s compliance to the terms and conditions of this Renewal License, as well.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per every year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with to the terms and conditions of the this Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, ; customer service and Complaint complaint response; Programming; (ii) review current technological developments in the cable television field, and Programmingpursuant to Section 5.7 supra; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenanceoperation, operation maintenance and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its his or her designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one one (1) copy with the Town Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the Renewal License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, , (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority and/or its designee(s) shall issue a written report with respect to the Licensee’s compliancecompliance with the Renewal License, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. Said report shall report on the Licensee’s compliance to the terms and conditions of this Renewal License as well. (d) The Access Corporation shall notify Subscribers of such performance evaluation hearings by periodic announcements on the PEG Access Channels.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings tfearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, , (i) review the Licensee’s =s compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; and and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b). Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s Office. If non-compliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 below.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during hearing every year within sixty (60) days of each anniversary of the term Effective Date of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with to the terms and conditions of the this Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, ; customer service and Complaint complaint response, ; and Programming; (ii) review current technological developments in the cable television field, pursuant to Section 5.9 herein; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenanceoperation, operation maintenance and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowherein.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the Final License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal Final License, with emphasis on PEG Access Access/LO channels, facilities and support, customer service and Complaint complaint response, Programming, and Programmingthe Institutional Network; (ii) review current technological developments in the cable television field; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal Final License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority and/or its designee(s) shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the Renewal Final License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. (d) The Licensee shall notify its Subscribers of all such performance evaluation hearings by periodic announcements on the Community Bulletin Board (or equivalent) channel, between the hours of seven (7) p.m. and nine (9) p.m., for five (5) consecutive days preceding each such hearing.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the Renewal License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, , (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance noncompliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. Said report shall report on the Licensee’s compliance to the terms and conditions of this Renewal License, as well.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing sessions shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the this Renewal License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; (ii) review current technological developments in the cable television field; and (iiiii) hear comments, suggestions and/or Complaints or complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License License, including, but not limited to, the maintenanceconstruction, installation, maintenance or operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or or its designee(s)designee, and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from by the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit questions or comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty forty-five (6045) days after the conclusion of such review hearing(s)conclusionofsuchreview hearing, the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, adequacy of the Cable System performance and send on (1) copy to the Licensee and file one (1) copy with the Town Clerk’s Officequality of Service. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to applicable law and Section 11.1 belowherein. (d) Nothing in this Section 10.1 shall prohibit or limit any right of the Board of Selectmen to request the attendance of the Licensee before a hearing or meeting of the Board or to compel its attendance if so authorized by applicable law.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the Renewal License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, customer service and Complaint response, and Programming; response and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority and/or its designee(s) shall issue a written report with respect to the Licensee’s compliancecompliance with the Renewal License, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance noncompliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. Said report shall report on the Licensee’s compliance to the terms and conditions of this Renewal License, as well.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings Hearings shall be open to the public. The purpose of said evaluation hearing sessions shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the this Renewal License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; (ii) review current technological developments in the cable television field; and (iiiii) hear comments, suggestions and/or Complaints or complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television SystemLicense. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or or its designee(s)designee, and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from by the Town subject pursuant to Section 13(1)(b)13.1 herein. Any Subscriber or other Person may submit questions or comments during such review hearing, either orally or in writing, and . The Licensee shall respond to such comments shall be duly considered by the Issuing Authorityquestions in writing within a reasonable period of time. (c) Within sixty thirty (6030) days after the conclusion of such review hearing(s)hearing, the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, adequacy of the Cable System performance and send on (1) copy to the Licensee and file one (1) copy with the Town Clerk’s Officequality of Service. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to applicable law and Section 11.1 belowherein. (d) Nothing in this Section 10.1 shall prohibit or limit any right of the Board of Selectmen to request the attendance of the Licensee before a hearing or meeting of the Board or to compel its attendance if so authorized by applicable law.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during the term hearing in each year of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s compliance with the terms and conditions of the this Renewal License, with emphasis on PEG Access Access/LO channels, facilities and support, customer service and Complaint complaint response, Programming, and Programmingthe I-Net; ii) review current technological developments in the cable industry; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy each with the Town Clerk’s OfficeOffice and the X. X. Xxxxxxxx Library. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. (d) The Licensee shall notify its Subscribers of all such performance evaluation hearings by periodic announcements on its Local Origination channel, between the hours of 7:00 PM and 9:00 PM., for five (5) consecutive days preceding each such hearing.‌‌

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the Renewal License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, , (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance noncompliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 below.infra. Said report shall report on the Licensee’s compliance to the terms and conditions of this Renewal License, as well. Response: Acceptable as proposed

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during hearing every year within sixty (60) days of each anniversary of the term Effective Date of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with to the terms and conditions of the this Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, ; customer service and Complaint complaint response; Programming; (ii) review current technological developments in the cable television field, and Programmingpursuant to Section 5.8 supra; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenanceoperation, operation maintenance and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority or its designee may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the Final License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal Final License, with emphasis on PEG Access Access/LO channels, facilities and support, customer service service, complaint response and Complaint responseresolution, Programming, and Programmingthe Institutional Network; (ii) review current technological developments in the cable television field; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or and its designees shall have the right to question the Licensee at any time during the term of the License on any aspect of the Renewal Final License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by of the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority and/or its designee(s) shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s Office's Office and one (1) copy to the Massachusetts Cable Division. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the Renewal Final License, the Licensee shall respond and propose a plan reflecting target dates for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. (d) The Licensee shall notify its Subscribers of all such performance evaluation hearings by periodic announcements on its Local Origination channel for twenty-four (24) hours with no fewer than three (3) announcements between the hours of seven (7) p.m. and nine (9) p.m., for five (5) consecutive days preceding each such hearing.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during the term hearing in each year of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s Licensee‟s compliance with the terms and conditions of the this Renewal License, with emphasis on PEG Access Access/LO channels, facilities and support, customer service and Complaint complaint response, Programming, and Programmingthe I-Net; ii) review current technological developments in the cable industry; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy each with the Town Clerk’s OfficeClerk‟s Office and the X. X. Xxxxxxxx Library. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section Section 11.1 belowinfra. (d) The Licensee shall notify its Subscribers of all such performance evaluation hearings by periodic announcements on its Local Origination channel, between the hours of 7:00 PM and 9:00 PM., for five (5) consecutive days preceding each such hearing.

---PERFORMANCE EVALUATION HEARINGS. (a) The With sixty (60) days notice to the Licensee, the Issuing Authority may hold a performance evaluation hearings during hearing every year within sixty (60) days of each anniversary of the term Effective Date of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said the evaluation hearing hearings shall be tobe, among other things, : (i1) review of the Licensee’s compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channels, facilities customer service, facilities, and support. complaint resolution, customer service and Complaint responseprogramming; I-Net operation; (2) review current technological developments, and Programmingprogress on completion of the overbuild; (3) comments and (ii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License includingLicense, including but not limited toto the operation, the maintenance, operation maintenance and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or or its designee(s)designee, and produce such documents and or other materials relevant to such review and evaluation as are may be reasonably requested from the Town subject to Section 13(1)(b)requested. Any Subscriber or other Person may submit comments during such review hearing. Persons may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing AuthorityAuthority or its designee. At such hearing the Licensee shall have the right to offer testimony and written evidence. (c) At the performance evaluation hearing, the Licensee shall review with the Issuing Authority or its designee changes in relevant cable television technology (as defined below) which might benefit Holyoke Subscribers. For purposes of this subsection, the term “relevant cable television technology’ shall be defined as those television technologies that the Licensee and the Issuing Authority shall, in good faith, agree to be included in the annual evaluation hearing. Such technologies shall include, but will not be limited to, Subscriber Converters optimally compatible with VCRs and cable-ready television sets, high definition or advanced television, digital compression, remote control devices and Scrambling/de-scrambling processes. (d) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, adequacy of the Cable Television System performance and send on (1) quality of service. One copy will be sent to the Licensee and file one (1) Licensee. Another copy with will be available for public inspection at the Town Clerk’s Officeoffices of the Issuing Authority or its designee. If non-compliance is inadequacies are found which could result in a any violation of any a provision of the provisions of the this Renewal LicenseLicense Agreement, the Licensee shall respond and shall propose a plan for implementing any necessary changes or improvements necessary, pursuant to Section 11.1 belowimprovements.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during hearing within sixty (60) days of the term second, fourth and sixth anniversary of the Effective Date of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (, i) review the Licensee’s 's compliance to the terms and conditions of this Renewal License, with emphasis on System construction and upgrade, the Institutional Network, customer service and complaint response, programming, and PEG access channels, facilities and support; ii) review current technological developments in the cable television field, pursuant to Section 5.10 supra; and iii) hear comments, suggestions and/or complaints from the public. Failure by the Issuing Authority to raise issues of non-compliance with the terms and conditions of the Renewal this License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from of which the public. The Issuing Authority knows or should know, at said evaluation sessions shall provide the Licensee with advance, written notice regarding compliance mattersconstitute waiver of any right to object to such non-compliance. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenanceconstruction, upgrade, installation, operation and/or removal maintenance of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its his designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from by the Town subject City pursuant to Section 13(1)(b)13.1 infra and that are not considered proprietary or otherwise privileged by the Licensee. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty thirty (6030) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s complianceadequacy of the Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town City Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. Section 10.23 --- NONDISCRIMINATION The Licensee shall not discriminate against any Person in its solicitation, service or access activities, if applicable, on the basis of race, color, creed, religion, ancestry, national origin, geographical location within the City, sex, affectional preference, disability, age, marital status, or status with regard to public assistance. The Licensee shall be subject to all other requirements of federal and State laws or regulations, relating to nondiscrimination through the term of the Renewal License.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during hearing every year within sixty (60) days of each anniversary of the term Effective Date of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with to the terms and conditions of the this Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, ; customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with twenty-one (21) days advance, written notice regarding Renewal License compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenanceoperation, operation maintenance and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its his or her designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliancecompliance with this Renewal License, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing held by the Issuing Authority or its designee, designee once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s compliance with the terms and conditions of the Renewal this Final License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; (ii) review current technological developments in cable services; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, a minimum fourteen (14) days written notice regarding compliance mattersof such performance evaluation hearing. (b) The Issuing Authority and/or its designees designee(s) shall have the right to question the Licensee on any aspect of the Renewal this Final License including, but not limited to, the construction, maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents suchdocuments or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty The Licensee shall notify its subscribers of all performance evaluation hearings by announcements on its Local Origination channel (60) days after the conclusion of such review hearing(sor if it has no Local Origination Channel on another appropriate channel), between the hours of seven (7) p.m and nine (9) p.m., for a minimum of five (5) consecutive days preceding each such hearing. (d) Nothing in this Section shall prohibit the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on (1) copy to from requesting that the Licensee and file one (1) copy with attend other meetings or hearings held by the Town Clerk’s Office. If non-compliance is found which could result in a violation of any of the provisions of the Renewal License, Issuing Authority or its designee or compelling attendance by the Licensee shall respond and propose a plan for implementing through any changes or improvements necessary, pursuant to Section 11.1 belowlawful means.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority or his/her designee may hold a performance evaluation hearings hearing, conducted by the Issuing Authority and/or his or her designee(s), no more frequently than at twenty-four (24) month intervals during the term of this the Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (band/or his or her designee(s) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its his or her designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)City. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing AuthorityAuthority and/or his or her designee(s). (cb) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority and/or his or her designee(s) shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town City Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the Renewal License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance noncompliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. Said report shall report on the Licensee’s compliance to the terms and conditions of this Renewal License, as well. (d) The Licensee shall notify its Subscribers of all such performance evaluation hearings by periodic announcements between the hours of seven (7) p.m. and nine (9) p.m., for five (5) consecutive days preceding each such hearing.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during hearing every year within sixty (60) days of each anniversary of the term Effective Date of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with to the terms and conditions of the this Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, ; customer service and Complaint complaint response; Programming; (ii) review current technological developments in the cable television field, and Programmingpursuant to Section 6.7 supra; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenanceoperation, operation maintenance and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing provided forty-five (45) days written notice by the Issuing Authority, shall attend a formal performance evaluation hearing by the Issuing Authority or its designee, no more than once per yearyear of this Renewal License. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing sessions shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the this Renewal License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; (ii) review current technological developments in the cable television field; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or Authorityand/or its designees designee shall have the right to question the Licensee on any aspect of the Renewal License ofthis RenewalLicense, including, but not limited to, the maintenanceconstruction, installation, maintenance or operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or or its designee(s)designee, and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from by the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit questions or comments during such review hearing, either orally or in writing, and such questions or comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, compliance with the terms and conditions of this Renewal License and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s Office. If non-compliance is found which could result results in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. Said report shall report on the Licensee=s compliance to the terms and conditions of this Renewal License, as well. (d) Nothing in this Section 10.2 shall prohibit or limit any right of the Board of Selectmen to request the attendance of the Licensee before a hearing or meeting of the Board or to compel its attendance if so authorized by applicable law.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing in each year of the License, conducted by the Issuing Authority or and/or its designee, once per yeardesignee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance noncompliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra. Said report shall report on the Licensee's compliance to the terms and conditions of this License, as well.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during the term hearing in each year of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with the terms and conditions of the this Renewal License, with emphasis on PEG Access channelsChannels, facilities and support, customer service and Complaint response, and Programmingthe Institutional Network; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliancecompliance with Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra.

---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearings during hearing within thirty (30) days of each anniversary of the term Effective Date of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s 's compliance with to the terms and conditions of the this Renewal License, with emphasis on System construction, the Institutional Network, customer service and complaint response, programming, and PEG Access access channels, facilities and support, customer service and Complaint response, and Programming; (ii) review current technological developments in the cable television field; and (iiiii) hear comments, suggestions and/or Complaints complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters. (b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the this Renewal License including, but not limited to, the maintenanceconstruction, upgrade, installation, operation and/or removal maintenance of the Cable Television System. During review and evaluation by the Issuing Authority, the License Licensee shall fully cooperate with the Issuing Authority and/or its designee(s)his Designee, and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b)City. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority. (c) Within sixty thirty (6030) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s complianceadequacy of Cable System performance and quality of Service, and send on one (1) copy to the Licensee and file one (1) copy with the Town City Clerk’s 's Office. If non-compliance is inadequacies are found which could result in a violation of any of the provisions of the this Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 belowinfra.