Common use of PERFORMANCE MONITORING AND REPORTING Clause in Contracts

PERFORMANCE MONITORING AND REPORTING. Performance indicators Progress towards the objective and outcomes of this Agreement will be informed with reference to the following performance indicators: the proportion of representation services delivered to priority clients. For reporting purposes, the States will report on a subset of priority clients comprising: children and young people (up to 24 years); people experiencing financial disadvantage; Indigenous Australians; older people (aged over 65 years); people experiencing, or at risk of, family violence; people residing in rural or remote areas; people who are culturally and linguistically diverse; and people with a disability or mental illness; the proportion of clients receiving quality services that are delivered appropriately to match clients’ legal needs and levels of capability, as measured through client surveys; for legal aid commissions only, the number of facilitated resolution processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; from 2017-18, for community legal centres, the number of services delivered to clients experiencing or at risk of family violence, including the number of representation services, legal advices, duty lawyer services, and legal tasks, and the number of legal assistance services delivered (comprising: information and referral; legal advice; legal task; duty lawyer services; dispute resolution; court/litigation and other representation; and community legal education), disaggregated by service type and law type. Performance benchmarks The Parties agree to meet the following performance benchmarks: for legal aid commissions, 95% or more of representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in each six month period from 1 July 2015 onwards; for community legal centres, 85% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period between 1 July 2015 and 30 June 2017; and for community legal centres, 90% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period from 1 July 2017 onwards.

PERFORMANCE MONITORING AND REPORTING. Performance National performance indicators Progress towards Achievement of the objective objectives and outcomes of this Agreement in the NLAP will be informed with reference to the following national performance indicators: total number of clients receiving legal assistance services (provided to individuals) separately identifying funding category and legal assistance provider type and the proportion number and percentage of total clients who are national priority clients, disaggregated by the specific national priority client groups in Clauses A3(a) - A3(d) and A3(g) - A3(i); number of legal representation services delivered and the percentage of those services in which the clients were financially disadvantaged; number and percentage of legal assistance services (provided to individuals), separately identifying funding category, legal assistance provider type and service type and, where applicable, disaggregated by: primary law type or law type and problem type; and specific national priority clients. client groups (Clauses A3(a) - A3(d) and A3(g) - A3(i)); total number of Information and Referral services by legal assistance providers, separately identifying service type and legal assistance provider type; total number of legal assistance services (provided to the community), separately identifying legal assistance provider type, disaggregated by: number of community legal education and/or community education activities undertaken; number of community legal education and/or community education resources developed; number of stakeholder engagement activities; and number of law and legal services reform activities undertaken; For reporting purposesthe purposes of Clause 33, the States will report on a subset following is not required in the reporting of national performance indicators: all data relating to Information and Referral services except as required under Clause 33(d); all data relating to the following national priority clients comprisingclient groups: children and young people single parents (up to 24 yearssingle parent indicator); people experiencing financial disadvantage; Indigenous Australians; older people with low education levels (aged over 65 yearseducation level indicator); people in custody and/or prisoners (in‑custody status); and people experiencing, or at risk of, family violencehomelessness (homelessness status); people residing primary law type or law type and problem type for Non‑legal Support services. For the purposes of Clause 33, where existing systems do not facilitate the provision of reporting as required under the NLAP, the relevant Parties to the NLAP may agree, in rural writing, for the use of proxies, on the condition that the relevant Parties work together to ensure the required reporting is able to be provided as a matter of priority. National performance benchmarks National performance benchmarks may be agreed by the Parties and in consultation with National Legal Assistance Advisory Group (Part 6 – Governance Arrangements), from time to time, and set out in a Schedule for that purpose. Reporting arrangements Each State will provide to the Commonwealth a Statement of Services and Funding and a Jurisdictional Performance Report, as per the dates outlined in Table 1. Statement of Services and Funding 30 September or remote areasthe next business day Jurisdictional Performance Report 11 March or the next business day Statement of Services and Funding The first Statement of Services and Funding, due on 30 September 2020, will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; people who are culturally projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and linguistically diverseseparately identifying funding not provided directly to individual Community Legal Centres; the final report required under Clause 23 of the National Partnership Agreement for Legal Assistance Services 2015‑20; and people with a disability or mental illnessstatement on the approach to be taken on the allocation and administration of Commonwealth funding for mainstream, specialist and Aboriginal and Xxxxxx Xxxxxx Islander specific legal assistance services. The second Statement of Services and Funding, due on 30 September 2021, will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; reporting reflecting the following transitional performance indicators for the second six months of the financial year (1 January 2021 to 30 June 2021): the proportion of clients receiving quality legal representation services that are delivered appropriately to match clients’ legal needs and levels of capability, as measured through the national priority client surveysgroups in Clauses X0(x) - X0(x) xxx Xxxxxxx X0(x) - X0(x); for legal aid commissions only, the number of facilitated resolution processes legal representation services and, the percentage of those services where clients were financially disadvantaged; the number of legal assistance services (provided to individuals) and disaggregated by service type and primary law type or law type; the number of Facilitated Resolution Processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; from 2017-18, for community legal centres, and the number of legal assistance services delivered (provided to clients individuals), excluding Information, Referral, Non-legal Support, and Facilitated Resolution Processes, in which the client is experiencing or at risk of family violence. any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, including in accordance with guidance issued by the Commonwealth. From 30 September 2022 onwards, Statements of Services and Funding will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; reporting reflecting the national performance indicators at Clause 33 for the second six months of the financial year (1 January to 30 June); and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. The Statement of Services and Funding will take the form of official correspondence between the relevant State and the Commonwealth (or delegated officials from the relevant agencies). Statements may be made publically available on a relevant website by the Commonwealth or the States, subject to the agreement of the relevant Parties to the NLAP and ensuring an appropriate level of de‑identification. Jurisdictional Performance Report The first Jurisdictional Performance Report, due on 11 March 2021, will include: actual Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the current financial year; actual Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the next financial year; an update on progress made on the development of the State’s Legal Assistance Strategy and Legal Assistance Action Plan; if applicable, information on the nature and extent of the roles and responsibilities the State has delegated to a legal assistance provider as per Clause 27; reporting reflecting the following transitional performance indicators for the first six months of the financial year (1 July 2020 to 31 December 2020); the proportion of legal representation services delivered to the national priority client groups in Clauses X0(x) - X0(x) xxx Xxxxxxx X0(x) - X0(x); the number of legal representation servicesservices and, the percentage of those services in which the clients were financially disadvantaged; the number of legal advices, duty lawyer services, assistance services (provided to individuals) and legal tasks, disaggregated by service type and primary law type or law type; the number of Facilitated Resolution Processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; and the number of legal assistance services delivered (comprisingprovided to individuals), excluding Information, Referral, Non-legal Support, and Facilitated Resolution Processes, in which the client is experiencing or at risk of family violence. two case studies, in accordance with guidance issued by the Commonwealth, which cover service delivery models and triage practices; and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. From 11 March 2022 onwards, Jurisdictional Performance Reports will include: actual Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the current financial year; actual Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level a and separately identifying funding not provided directly to individual Community Legal Centres; projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the next financial year; progress made against the State’s Legal Assistance Strategy and Legal Assistance Action Plan (once these have been finalised), including relevant targets; if applicable, information on the nature and extent of the roles and responsibilities the State has delegated to a legal assistance provider as per Clause 27; reporting reflecting the national performance indicators at Clause 33 for the first six months of the financial year (1 July to 31 December); two case studies, in accordance with guidance issued by the Commonwealth, which covers service delivery models and triage practices; the estimated mean, median, mode, minimum and maximum time spent on the delivery of legal assistance services, as measured over one representative sample in the relevant reporting period, and in accordance with a methodological, operationalisation and sampling approach developed by the Legal Assistance Services Inter‑Governmental Committee and National Legal Assistance Advisory Group (Part 6 – Governance Arrangements); results of biennial surveys of legal assistance provider’s clients, based, at a minimum, on pre‑existing questions developed by the Parties and in accordance with guidance issued by the Commonwealth; and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. The Jurisdictional Performance Report will take the form of official correspondence between the relevant State and Commonwealth (or delegated officials from the relevant agencies). Jurisdictional Performance Reports may be made publically available on a relevant website by the Commonwealth or the States, subject to the agreement of the relevant Parties to the NLAP and ensuring an appropriate level of de‑identification. Legal Assistance: National Services Summary Subject to each State fulfilling its relevant roles and responsibilities in respect to the NLAP, the Commonwealth, in collaboration with the States and the National Legal Assistance Advisory Group, will produce a Legal Assistance: National Service Summary annually. The Legal Assistance: National Service Summary will include information and referral; analysis on the delivery of legal advice; legal task; duty lawyer services; dispute resolution; court/litigation assistance services and other representation; and community legal education)the use of government funding. The Legal Assistance: National Service Summary will, disaggregated by service type and law type. Performance benchmarks The subject to the agreement of the relevant Parties agree to meet the following performance benchmarks: for legal aid commissionsNLAP, 95% or more of representation services are delivered to people experiencing financial disadvantage – to be achieved by each State also contain information provided in each six month period from 1 July 2015 onwards; for community legal centres, 85% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period between 1 July 2015 and 30 June 2017; and for community legal centres, 90% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period from 1 July 2017 onwardsState’s Jurisdictional Performance Report.

PERFORMANCE MONITORING AND REPORTING. Performance indicators indicators 17. Progress towards the objective and outcomes of this Agreement will be informed with reference to the following performance indicators: : (a) the proportion of representation services delivered to priority clients. For reporting purposes, the States will report on a subset of priority clients comprising: children and young people (up to 24 years); people experiencing financial disadvantage; Indigenous Australians; older people (aged over 65 years); people experiencing, or at risk of, family violence; people residing in rural or remote areas; people who are culturally and linguistically diverse; and people with a disability or mental illness; ; (b) the proportion of clients receiving quality services that are delivered appropriately to match clients’ legal needs and levels of capability, as measured through client surveys; ; (c) for legal aid commissions only, the number of facilitated resolution processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; 1 The national survey questions can be incorporated into existing State surveys and/or asked in conjunction with State-specific survey questions. (d) from 2017-18, for community legal centres, the number of services delivered to clients experiencing or at risk of family violence, including the number of representation services, legal advices, duty lawyer services, and legal tasks, and and (e) the number of legal assistance services delivered (comprising: information and referral; legal advice; legal task; duty lawyer services; dispute resolution; court/litigation and other representation; and community legal education), disaggregated by service type and law type. 18. Performance benchmarks The Parties agree to meet the following performance benchmarks: : (a) for legal aid commissions, 95% or more of representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in each six month period from 1 July 2015 onwards; ; (b) for community legal centres, 85% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period between 1 July 2015 and 30 June 2017; and and (c) for community legal centres, 90% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period from 1 July 2017 onwards. 19. The Parties agree to meet the following milestones: (a) endorsement of the methodology for Commonwealth funding in 2015-16 and 2016-17 to specific community legal centres listed in Schedule C – upon signing this Agreement; (b) report on the distribution of Commonwealth funding to community legal centres that outlines: (i) the community legal centres that will receive funding in the relevant funding period – annually from 2015-16; (ii) the State and Commonwealth funding profile for each community legal centre, separately identifying funding from a Public Purpose Fund (or equivalent), where applicable – annually from 2015-16; (iii) the funding period (which may be longer than one year) – annually from 2015-16; (iv) the provision of Commonwealth SACS supplementation to Eligible Service Providers impacted by the Pay Equity Orders – annually from 2015-16; and (v) the distribution of defined funding to community legal centres and the supporting evidence for that distribution, including relevant evidence of legal need, relevant capability or expertise of community legal centres receiving funding and how the distribution was informed by collaborative service planning practices – annually from 2017-18. (c) development of a Project Plan setting out how the collaborative service planning process will be implemented by 1 July 2016 – once in 2015-16; (d) implementation of collaborative service planning and provision of a progress report against the Project Plan – once in 2015-16; (e) conduct collaborative service planning – annually from 2016-17 – including: (i) use of quality data sources as an evidence base to identify priority client groups and their locations; (ii) participation in collaborative service planning meetings; and (iii) provision of a report on key outcomes resulting from the service planning process; (f) facilitate two surveys of legal aid commission clients and two surveys of community legal centre clients, using standardised questions developed by the Parties, to assess whether services are tailored to meet clients’ legal needs and capability levels – one survey per year from 2016-17, with a summary of survey results provided to the Commonwealth; and (g) conduct a case study within the sector of a service being delivered in a more effective, efficient or innovative way to better meet clients’ legal needs and capability levels, and/or resolve legal problems in a timely way – one case study per year, with a summary of the case study provided to the Commonwealth, from 2016-17.

PERFORMANCE MONITORING AND REPORTING. Performance National performance indicators Progress towards Achievement of the objective objectives and outcomes of this Agreement in the NLAP will be informed with reference to the following national performance indicators: total number of clients receiving legal assistance services (provided to individuals) separately identifying funding category and legal assistance provider type and the proportion number and percentage of total clients who are national priority clients, disaggregated by the specific national priority client groups in Clauses A3(a) - A3(d) and A3(g) - A3(i); number of legal representation services delivered and the percentage of those services in which the clients were financially disadvantaged; number and percentage of legal assistance services (provided to individuals), separately identifying funding category, legal assistance provider type and service type and, where applicable, disaggregated by: primary law type or law type and problem type; and specific national priority clients. client groups (Clauses A3(a) - A3(d) and A3(g) - A3(i)); total number of Information and Referral services by legal assistance providers, separately identifying service type and legal assistance provider type; total number of legal assistance services (provided to the community), separately identifying legal assistance provider type, disaggregated by: number of community legal education and/or community education activities undertaken; number of community legal education and/or community education resources developed; number of stakeholder engagement activities; and number of law and legal services reform activities undertaken; For reporting purposesthe purposes of Clause 33, the States will report on a subset following is not required in the reporting of national performance indicators: all data relating to Information and Referral services except as required under Clause 33(d); all data relating to the following national priority clients comprisingclient groups: children and young people single parents (up to 24 yearssingle parent indicator); people experiencing financial disadvantage; Indigenous Australians; older people with low education levels (aged over 65 yearseducation level indicator); people in custody and/or prisoners (in‑custody status); and people experiencing, or at risk of, family violencehomelessness (homelessness status); people residing primary law type or law type and problem type for Non‑legal Support services. For the purposes of Clause 33, where existing systems do not facilitate the provision of reporting as required under the NLAP, the relevant Parties to the NLAP may agree, in rural writing, for the use of proxies, on the condition that the relevant Parties work together to ensure the required reporting is able to be provided as a matter of priority. National performance benchmarks National performance benchmarks may be agreed by the Parties and in consultation with National Legal Assistance Advisory Group (Part 6 – Governance Arrangements), from time to time, and set out in a Schedule for that purpose. Reporting arrangements Each State will provide to the Commonwealth a Statement of Services and Funding and a Jurisdictional Performance Report, as per the dates outlined in Table 1. Statement of Services and Funding 30 September or remote areasthe next business day Jurisdictional Performance Report 11 March or the next business day Statement of Services and Funding The first Statement of Services and Funding, due on 30 September 2020, will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; people who are culturally projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and linguistically diverseseparately identifying funding not provided directly to individual Community Legal Centres; the final report required under Xxxxxx 23 of the National Partnership Agreement for Legal Assistance Services 2015‑20; and people with a disability or mental illnessstatement on the approach to be taken on the allocation and administration of Commonwealth funding for mainstream, specialist and Aboriginal and Xxxxxx Xxxxxx Islander specific legal assistance services. The second Statement of Services and Funding, due on 30 September 2021, will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; reporting reflecting the following transitional performance indicators for the second six months of the financial year (1 January 2021 to 30 June 2021): the proportion of clients receiving quality legal representation services that are delivered appropriately to match clients’ legal needs the national priority client groups in Clauses A3(a) - A3(d) and levels of capability, as measured through client surveysClauses A3(g) - A3(i); for legal aid commissions only, the number of facilitated resolution processes legal representation services and, the percentage of those services where clients were financially disadvantaged; the number of legal assistance services (provided to individuals) and disaggregated by service type and primary law type or law type; the number of Facilitated Resolution Processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; from 2017-18, for community legal centres, and the number of legal assistance services delivered (provided to clients individuals), excluding Information, Referral, Non-legal Support, and Facilitated Resolution Processes, in which the client is experiencing or at risk of family violence. any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, including in accordance with guidance issued by the Commonwealth. From 30 September 2022 onwards, Statements of Services and Funding will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; reporting reflecting the national performance indicators at Clause 33 for the second six months of the financial year (1 January to 30 June); and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. The Statement of Services and Funding will take the form of official correspondence between the relevant State and the Commonwealth (or delegated officials from the relevant agencies). Statements may be made publically available on a relevant website by the Commonwealth or the States, subject to the agreement of the relevant Parties to the NLAP and ensuring an appropriate level of de‑identification. Jurisdictional Performance Report The first Jurisdictional Performance Report, due on 11 March 2021, will include: actual Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the current financial year; actual Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the next financial year; an update on progress made on the development of the State’s Legal Assistance Strategy and Legal Assistance Action Plan; if applicable, information on the nature and extent of the roles and responsibilities the State has delegated to a legal assistance provider as per Xxxxxx 27; reporting reflecting the following transitional performance indicators for the first six months of the financial year (1 July 2020 to 31 December 2020); the proportion of legal representation services delivered to the national priority client groups in Clauses A3(a) - A3(d) and Clauses A3(g) - A3(i); the number of legal representation servicesservices and, the percentage of those services in which the clients were financially disadvantaged; the number of legal advices, duty lawyer services, assistance services (provided to individuals) and legal tasks, disaggregated by service type and primary law type or law type; the number of Facilitated Resolution Processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; and the number of legal assistance services delivered (comprisingprovided to individuals), excluding Information, Referral, Non-legal Support, and Facilitated Resolution Processes, in which the client is experiencing or at risk of family violence. two case studies, in accordance with guidance issued by the Commonwealth, which cover service delivery models and triage practices; and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. From 11 March 2022 onwards, Jurisdictional Performance Reports will include: actual Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the current financial year; actual Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level a and separately identifying funding not provided directly to individual Community Legal Centres; projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the next financial year; progress made against the State’s Legal Assistance Strategy and Legal Assistance Action Plan (once these have been finalised), including relevant targets; if applicable, information on the nature and extent of the roles and responsibilities the State has delegated to a legal assistance provider as per Xxxxxx 27; reporting reflecting the national performance indicators at Clause 33 for the first six months of the financial year (1 July to 31 December); two case studies, in accordance with guidance issued by the Commonwealth, which covers service delivery models and triage practices; results of biennial surveys of legal assistance provider’s clients, based, at a minimum, on pre‑existing questions developed by the Parties and in accordance with guidance issued by the Commonwealth; and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. The Jurisdictional Performance Report will take the form of official correspondence between the relevant State and Commonwealth (or delegated officials from the relevant agencies). Jurisdictional Performance Reports may be made publically available on a relevant website by the Commonwealth or the States, subject to the agreement of the relevant Parties to the NLAP and ensuring an appropriate level of de‑identification. Legal Assistance: National Services Summary Subject to each State fulfilling its relevant roles and responsibilities in respect to the NLAP, the Commonwealth, in collaboration with the States and the National Legal Assistance Advisory Group, will produce a Legal Assistance: National Service Summary annually. The Legal Assistance: National Service Summary will include information and referral; analysis on the delivery of legal advice; legal task; duty lawyer services; dispute resolution; court/litigation assistance services and other representation; and community legal education)the use of government funding. The Legal Assistance: National Service Summary will, disaggregated by service type and law type. Performance benchmarks The subject to the agreement of the relevant Parties agree to meet the following performance benchmarks: for legal aid commissionsNLAP, 95% or more of representation services are delivered to people experiencing financial disadvantage – to be achieved by each State also contain information provided in each six month period from 1 July 2015 onwards; for community legal centres, 85% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period between 1 July 2015 and 30 June 2017; and for community legal centres, 90% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period from 1 July 2017 onwardsState’s Jurisdictional Performance Report.

PERFORMANCE MONITORING AND REPORTING. Performance indicators indicators 17. Progress towards the objective and outcomes of this Agreement will be informed with reference to the following performance indicators: : (a) the proportion of representation services delivered to priority clients. For reporting purposes, the States will report on a subset of priority clients comprising: children and young people (up to 24 years); people experiencing financial disadvantage; Indigenous Australians; older people (aged over 65 years); people experiencing, or at risk of, family violence; people residing in rural or remote areas; people who are culturally and linguistically diverse; and people with a disability or mental illness; ; (b) the proportion of clients receiving quality services that are delivered appropriately to match clients’ legal needs and levels of capability, as measured through client surveys; ; (c) for legal aid commissions only, the number of facilitated resolution processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; from 2017and 1 The national survey questions can be incorporated into existing State surveys and/or asked in conjunction with State-18, for community legal centres, the number of services delivered to clients experiencing or at risk of family violence, including the number of representation services, legal advices, duty lawyer services, and legal tasks, and specific survey questions. (d) the number of legal assistance services delivered (comprising: information and referral; legal advice; legal task; duty lawyer services; dispute resolution; court/litigation and other representation; and community legal education), disaggregated by service type and law type. Performance benchmarks benchmarks 18. The Parties agree to meet the following performance benchmarks: : (a) for legal aid commissions, 95% or more of representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in each six month period from 1 July 2015 onwards; ; (b) for community legal centres, 85% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period between 1 July 2015 and 30 June 2017; and and (c) for community legal centres, 90% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period from 1 July 2017 onwards. Milestones 19. The Parties agree to meet the following milestones: (a) endorsement of the methodology for Commonwealth funding in 2015-16 and 2016-17 to specific community legal centres listed in Schedule C – upon signing this Agreement; (b) report on the distribution of Commonwealth funding to community legal centres that outlines – annually from 2015-16: (i) the community legal centres that will receive funding in the relevant funding period; (ii) the State and Commonwealth funding profile for each community legal centre, separately identifying funding from a Public Purpose Fund (or equivalent), where applicable; (iii) the funding period (which may be longer than one year); and (iv) the provision of Commonwealth SACS supplementation to Eligible Service Providers impacted by the Pay Equity Orders; (c) development of a Project Plan setting out how the collaborative service planning process will be implemented by 1 July 2016 – once in 2015-16; (d) implementat ion of collaborative service planning and provision of a progress report against the Project Plan – once in 2015-16; (e) conduct collaborative service planning – annually from 2016-17 – including: (i) use of quality data sources as an evidence base to identify priority client groups and their locations; (ii) participation in biannual collaborative service planning meetings; and (iii) provision of a report on key outcomes resulting from the service planning process; (f) facilitate two surveys of legal aid commission clients and two surveys of community legal centre clients, using standardised questions developed by the Parties, to assess whether services are tailored to meet clients’ legal needs and capability levels – one survey per year from 2016-17, with a summary of survey results provided to the Commonwealth; and (g) conduct a case study within the sector of a service being delivered in a more effective, efficient or innovative way to better meet clients’ legal needs and capability levels, and/or resolve legal problems in a timely way – one case study per year, with a summary of the case study provided to the Commonwealth, from 2016-17.

PERFORMANCE MONITORING AND REPORTING. Performance National performance indicators Progress towards Achievement of the objective objectives and outcomes of this Agreement in the NLAP will be informed with reference to the following national performance indicators: total number of clients receiving legal assistance services (provided to individuals) separately identifying funding category and legal assistance provider type and the proportion number and percentage of total clients who are national priority clients, disaggregated by the specific national priority client groups in Clauses A3(a) - A3(d) and A3(g) - A3(i); number of legal representation services delivered and the percentage of those services in which the clients were financially disadvantaged; number and percentage of legal assistance services (provided to individuals), separately identifying funding category, legal assistance provider type and service type and, where applicable, disaggregated by: primary law type or law type and problem type; and specific national priority clients. client groups (Clauses A3(a) - A3(d) and A3(g) - A3(i)); total number of Information and Referral services by legal assistance providers, separately identifying service type and legal assistance provider type; total number of legal assistance services (provided to the community), separately identifying legal assistance provider type, disaggregated by: number of community legal education and/or community education activities undertaken; number of community legal education and/or community education resources developed; number of stakeholder engagement activities; and number of law and legal services reform activities undertaken; For reporting purposesthe purposes of Clause 33, the States will report on a subset following is not required in the reporting of national performance indicators: all data relating to Information and Referral services except as required under Clause 33(d); all data relating to the following national priority clients comprisingclient groups: children and young people single parents (up to 24 yearssingle parent indicator); people experiencing financial disadvantage; Indigenous Australians; older people with low education levels (aged over 65 yearseducation level indicator); people in custody and/or prisoners (in‑custody status); and people experiencing, or at risk of, family violencehomelessness (homelessness status); people residing primary law type or law type and problem type for Non‑legal Support services. For the purposes of Clause 33, where existing systems do not facilitate the provision of reporting as required under the NLAP, the relevant Parties to the NLAP may agree, in rural writing, for the use of proxies, on the condition that the relevant Parties work together to ensure the required reporting is able to be provided as a matter of priority. National performance benchmarks National performance benchmarks may be agreed by the Parties and in consultation with National Legal Assistance Advisory Group (Part 6 – Governance Arrangements), from time to time, and set out in a Schedule for that purpose. Reporting arrangements Each State will provide to the Commonwealth a Statement of Services and Funding and a Jurisdictional Performance Report, as per the dates outlined in Table 1. Statement of Services and Funding 30 September or remote areasthe next business day Jurisdictional Performance Report 11 March or the next business day Statement of Services and Funding The first Statement of Services and Funding, due on 30 September 2020, will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; people who are culturally projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and linguistically diverseseparately identifying funding not provided directly to individual Community Legal Centres; the final report required under Xxxxxx 23 of the National Partnership Agreement for Legal Assistance Services 2015‑20; and people with a disability or mental illnessstatement on the approach to be taken on the allocation and administration of Commonwealth funding for mainstream, specialist and Aboriginal and Xxxxxx Xxxxxx Islander specific legal assistance services. The second Statement of Services and Funding, due on 30 September 2021, will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; reporting reflecting the following transitional performance indicators for the second six months of the financial year (1 January 2021 to 30 June 2021): the proportion of clients receiving quality legal representation services that are delivered appropriately to match clients’ legal needs the national priority client groups in Clauses A3(a) - A3(d) and levels of capability, as measured through client surveysClauses A3(g) - A3(i); for legal aid commissions only, the number of facilitated resolution processes legal representation services and, the percentage of those services where clients were financially disadvantaged; the number of legal assistance services (provided to individuals) and disaggregated by service type and primary law type or law type; the number of Facilitated Resolution Processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; from 2017-18, for community legal centres, and the number of legal assistance services delivered (provided to clients individuals), excluding Information, Referral, Non-legal Support, and Facilitated Resolution Processes, in which the client is experiencing or at risk of family violence. any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, including in accordance with guidance issued by the Commonwealth. From 30 September 2022 onwards, Statements of Services and Funding will include: projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers for the current financial year; projected Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; reporting reflecting the national performance indicators at Clause 33 for the second six months of the financial year (1 January to 30 June); and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. The Statement of Services and Funding will take the form of official correspondence between the relevant State and the Commonwealth (or delegated officials from the relevant agencies). Statements may be made publically available on a relevant website by the Commonwealth or the States, subject to the agreement of the relevant Parties to the NLAP and ensuring an appropriate level of de‑identification. Jurisdictional Performance Report The first Jurisdictional Performance Report, due on 11 March 2021, will include: actual Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the current financial year; actual Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level and separately identifying funding not provided directly to individual Community Legal Centres; projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the next financial year; an update on progress made on the development of the State’s Legal Assistance Strategy and Legal Assistance Action Plan; if applicable, information on the nature and extent of the roles and responsibilities the State has delegated to a legal assistance provider as per Xxxxxx 27; reporting reflecting the following transitional performance indicators for the first six months of the financial year (1 July 2020 to 31 December 2020); the proportion of legal representation services delivered to the national priority client groups in Clauses A3(a) - A3(d) and Clauses A3(g) - A3(i); the number of legal representation servicesservices and, the percentage of those services in which the clients were financially disadvantaged; the number of legal advices, duty lawyer services, assistance services (provided to individuals) and legal tasks, disaggregated by service type and primary law type or law type; the number of Facilitated Resolution Processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; and the number of legal assistance services delivered (comprisingprovided to individuals), excluding Information, Referral, Non-legal Support, and Facilitated Resolution Processes, in which the client is experiencing or at risk of family violence. two case studies, in accordance with guidance issued by the Commonwealth, which cover service delivery models and triage practices; and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. From 11 March 2022 onwards, Jurisdictional Performance Reports will include: actual Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the current financial year; actual Commonwealth funding under the NLAP for Community Legal Centres, aggregated at a jurisdictional level a and separately identifying funding not provided directly to individual Community Legal Centres; projected Commonwealth funding under the NLAP, disaggregated to separately identify funding category and individual legal assistance providers, for the next financial year; progress made against the State’s Legal Assistance Strategy and Legal Assistance Action Plan (once these have been finalised), including relevant targets; if applicable, information on the nature and extent of the roles and responsibilities the State has delegated to a legal assistance provider as per Xxxxxx 27; reporting reflecting the national performance indicators at Clause 33 for the first six months of the financial year (1 July to 31 December); two case studies, in accordance with guidance issued by the Commonwealth, which covers service delivery models and triage practices; the estimated mean, median, mode, minimum and maximum time spent on the delivery of legal assistance services, as measured over one representative sample in the relevant reporting period, and in accordance with a methodological, operationalisation and sampling approach developed by the Legal Assistance Services Inter‑Governmental Committee and National Legal Assistance Advisory Group (Part 6 – Governance Arrangements); results of biennial surveys of legal assistance provider’s clients, based, at a minimum, on pre‑existing questions developed by the Parties and in accordance with guidance issued by the Commonwealth; and any further reporting reflected in the Bilateral Schedules or other Schedules as agreed by the Parties, in accordance with guidance issued by the Commonwealth. The Jurisdictional Performance Report will take the form of official correspondence between the relevant State and Commonwealth (or delegated officials from the relevant agencies). Jurisdictional Performance Reports may be made publically available on a relevant website by the Commonwealth or the States, subject to the agreement of the relevant Parties to the NLAP and ensuring an appropriate level of de‑identification. Legal Assistance: National Services Summary Subject to each State fulfilling its relevant roles and responsibilities in respect to the NLAP, the Commonwealth, in collaboration with the States and the National Legal Assistance Advisory Group, will produce a Legal Assistance: National Service Summary annually. The Legal Assistance: National Service Summary will include information and referral; analysis on the delivery of legal advice; legal task; duty lawyer services; dispute resolution; court/litigation assistance services and other representation; and community legal education)the use of government funding. The Legal Assistance: National Service Summary will, disaggregated by service type and law type. Performance benchmarks The subject to the agreement of the relevant Parties agree to meet the following performance benchmarks: for legal aid commissionsNLAP, 95% or more of representation services are delivered to people experiencing financial disadvantage – to be achieved by each State also contain information provided in each six month period from 1 July 2015 onwards; for community legal centres, 85% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period between 1 July 2015 and 30 June 2017; and for community legal centres, 90% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period from 1 July 2017 onwardsState’s Jurisdictional Performance Report.

PERFORMANCE MONITORING AND REPORTING. Performance indicators indicators 17. Progress towards the objective and outcomes of this Agreement will be informed with reference to the following performance indicators: : (a) the proportion of representation services delivered to priority clients. For reporting purposes, the States will report on a subset of priority clients comprising: children and young people (up to 24 years); people experiencing financial disadvantage; Indigenous Australians; older people (aged over 65 years); people experiencing, or at risk of, family violence; people residing in rural or remote areas; people who are culturally and linguistically diverse; and people with a disability or mental illness; ; (b) the proportion of clients receiving quality services that are delivered appropriately to match clients’ legal needs and levels of capability, as measured through client surveys; ; (c) for legal aid commissions only, the number of facilitated resolution processes and the percentage of processes that result in a held conference reaching full or partial settlement of matters; from 2017and 1 The national survey questions can be incorporated into existing State surveys and/or asked in conjunction with State-18, for community legal centres, the number of services delivered to clients experiencing or at risk of family violence, including the number of representation services, legal advices, duty lawyer services, and legal tasks, and specific survey questions. (d) the number of legal assistance services delivered (comprising: information and referral; legal advice; legal task; duty lawyer services; dispute resolution; court/litigation and other representation; and community legal education), disaggregated by service type and law type. 18. Performance benchmarks The Parties agree to meet the following performance benchmarks: : (a) for legal aid commissions, 95% or more of representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in each six month period from 1 July 2015 onwards; ; (b) for community legal centres, 85% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period between 1 July 2015 and 30 June 2017; and and (c) for community legal centres, 90% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period from 1 July 2017 onwards. 19. The Parties agree to meet the following milestones: (a) endorsement of the methodology for Commonwealth funding in 2015-16 and 2016-17 to specific community legal centres listed in Schedule C – upon signing this Agreement; (b) report on the distribution of Commonwealth funding to community legal centres that outlines – annually from 2015-16: (i) the community legal centres that will receive funding in the relevant funding period; (ii) the State and Commonwealth funding profile for each community legal centre, separately identifying funding from a Public Purpose Fund (or equivalent), where applicable; (iii) the funding period (which may be longer than one year); and (iv) the provision of Commonwealth SACS supplementation to Eligible Service Providers impacted by the Pay Equity Orders; (c) development of a Project Plan setting out how the collaborative service planning process will be implemented by 1 July 2016 – once in 2015-16; (d) implementation of collaborative service planning and provision of a progress report against the Project Plan – once in 2015-16; (e) conduct collaborative service planning – annually from 2016-17 – including: (i) use of quality data sources as an evidence base to identify priority client groups and their locations; (ii) participation in biannual collaborative service planning meetings; and (iii) provision of a report on key outcomes resulting from the service planning process; (f) facilitate two surveys of legal aid commission clients and two surveys of community legal centre clients, using standardised questions developed by the Parties, to assess whether services are tailored to meet clients’ legal needs and capability levels – one survey per year from 2016-17, with a summary of survey results provided to the Commonwealth; and (g) conduct a case study within the sector of a service being delivered in a more effective, efficient or innovative way to better meet clients’ legal needs and capability levels, and/or resolve legal problems in a timely way – one case study per year, with a summary of the case study provided to the Commonwealth, from 2016-17.

PERFORMANCE MONITORING AND REPORTING. Performance indicators Progress towards National performance indicators 33. Achievement of the objective objectives and outcomes of this Agreement in the NLAP will be informed with reference to the following national performance indicators: : (a) total number of clients receiving legal assistance services (provided to individuals) separately identifying funding category and legal assistance provider type and the proportion number and percentage of total clients who are national priority clients, disaggregated by the specific national priority client groups in Clauses A3(a) - A3(d) and A3(g) - A3(i); (b) number of legal representation services delivered and the percentage of those services in which the clients were financially disadvantaged; (c) number and percentage of legal assistance services (provided to individuals), separately identifying funding category, legal assistance provider type and service type and, where applicable, disaggregated by: i. primary law type or law type and problem type; and ii. specific national priority clientsclient groups (Clauses A3(a) - A3(d) and A3(g) - A3(i)); (d) total number of Information and Referral services by legal assistance providers, separately identifying service type and legal assistance provider type; (e) total number of legal assistance services (provided to the community), separately identifying legal assistance provider type, disaggregated by: i. number of community legal education and/or community education activities undertaken; ii. number of community legal education and/or community education resources developed; iii. number of stakeholder engagement activities; and iv. number of law and legal services reform activities undertaken; 34. For reporting purposesthe purposes of Clause 33, the States will report on a subset following is not required in the reporting of national performance indicators: (a) all data relating to Information and Referral services except as required under Clause 33(d); (b) all data relating to the following national priority clients comprising: children and young client groups: i. single parents (single parent indicator); ii. people with low education levels (up to 24 yearseducation level indicator); iii. people in custody and/or prisoners (in-custody status); people experiencing financial disadvantage; Indigenous Australians; older people (aged over 65 years); and iv. people experiencing, or at risk of, family violence; people residing in rural homelessness (homelessness status); (c) primary law type or remote areas; people who are culturally law type and linguistically diverse; and people with a disability or mental illness; problem type for Non-legal Support services. 35. For the proportion purposes of clients receiving quality services that are delivered appropriately to match clients’ legal needs and levels Clause 33, where existing systems do not facilitate the provision of capability, reporting as measured through client surveys; for legal aid commissions onlyrequired under the NLAP, the number relevant Parties to the NLAP may agree, in writing, for the use of facilitated resolution processes proxies, on the condition that the relevant Parties work together to ensure the required reporting is able to be provided as a matter of priority. 36. National performance benchmarks may be agreed by the Parties and the percentage of processes that result in consultation with National Legal Assistance Advisory Group (Part 6 – Governance Arrangements), from time to time, and set out in a held conference reaching full or partial settlement of matters; from 2017-18, Schedule for community legal centres, the number of services delivered to clients experiencing or at risk of family violence, including the number of representation services, legal advices, duty lawyer services, and legal tasks, and the number of legal assistance services delivered (comprising: information and referral; legal advice; legal task; duty lawyer services; dispute resolution; court/litigation and other representation; and community legal education), disaggregated by service type and law type. Performance benchmarks The Parties agree to meet the following performance benchmarks: for legal aid commissions, 95% or more of representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in each six month period from 1 July 2015 onwards; for community legal centres, 85% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period between 1 July 2015 and 30 June 2017; and for community legal centres, 90% or more of total representation services are delivered to people experiencing financial disadvantage – to be achieved by each State in aggregate across all community legal centres in each six month period from 1 July 2017 onwardsthat purpose.