Pharmacy Technical Health Call Center Sample Clauses

Pharmacy Technical Health Call Center. 2.9.3.1. The ICDS Plan shall operate a toll-free pharmacy technical help call center or make available call support to respond to inquiries from pharmacies and providers regarding the Beneficiary’s prescription drug benefit; inquiries may pertain to operational areas such as Claims processing, benefit coverage, Claims submissions, and Claims payment. This requirement can be accommodated through the use of on-call pharmacists or by contracting with the ICDS Plan’s pharmacy benefit manager during non-business hours as long as the individual answering the call is able to address the call at that time. 2.9.3.2. The call center must operate or be available during the entire period in which the ICDS Plan’s network pharmacies in its plans’ Service Areas are open, (e.g. ICDS Plan whose pharmacy network include twenty-four (24) hour pharmacies must operate their pharmacy technical help call canters twenty-four
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