Common use of Points of Contact and Escalations Clause in Contracts

Points of Contact and Escalations. If Client experiences an Event, Client may contact Rave’s customer support hotline at 000-000-0000 available 24X7X365 or by e-mail at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • Non-Sev 1 Events are submitted via email at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • For Sev 1 Events, Rave will provide continual support until the Event is resolved. Client and Rave will exchange ticket numbers for tracking an Event beginning with the initial report of trouble. Client may be required to interface with any third party hardware and software vendors, carriers or other service providers. Client Contact Information (for escalation or technical issues) Contact Name & Title Phone Mobile Email 1st Point of Contact 1st Escalation 2nd Escalation

Points of Contact and Escalations. If Client Customer experiences an Event, Client Customer may contact RaveXxxx’s customer support hotline at 000-000-0000 available 24X7X365 or by e-mail at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • Non-Sev 1 Events are submitted via email at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • For Sev 1 Events, Rave will provide continual support until the Event is resolved. Client Customer and Rave will exchange ticket numbers for tracking an Event beginning with the initial report of trouble. Client Customer may be required to interface with any third party hardware and software vendors, carriers or other service providers. Client Customer Contact Information (for escalation or technical issues) Contact Name & Title Phone Mobile Email 1st Point of Contact 1st Escalation 2nd Escalation

Points of Contact and Escalations. If Client experiences an Event, Client may contact Rave’s customer support hotline at 000-000-0000 available 24X7X365 or by e-mail at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. •  Non-Sev 1 Events are submitted via email at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. •  For Sev 1 Events, Rave will provide continual support until the Event is resolved. Client and Rave will exchange ticket numbers for tracking an Event beginning with the initial report of trouble. Client may be required to interface with any third party hardware and software vendors, carriers or other service providers. Client Contact Information (for escalation or technical issues) Contact Name & Title Phone Mobile Email 1st Point of Contact 1st Escalation 2nd Escalation

Points of Contact and Escalations. If Client Customer experiences an Event, Client Customer may contact Rave’s customer support hotline at 000-000-0000 available 24X7X365 or by e-mail at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • Non-Sev 1 Events are submitted via email at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • For Sev 1 Events, Rave will provide continual support until the Event is resolved. Client Customer and Rave will exchange ticket numbers for tracking an Event beginning with the initial report of trouble. Client Customer may be required to interface with any third party hardware and software vendors, carriers or other service providers. Client Customer Contact Information (for escalation or technical issues) Contact Name & Title Phone Mobile Email 1st Point of Contact 1st Escalation 2nd Escalation