Service Reliability. The parties will make commercially reasonable efforts to ensure that their respective services related to this Agreement are free from material defects, and are available 24 hours a day, 7 days a week to Users. Service Provider agrees to maintain the Service Provider Services according to the applicable restoral expectations set forth in the table below. For unplanned events, Sprint will assign a trouble severity code based on Sprint’s assessment of trouble at the point of trouble identification. Sprint will make adjustments to the trouble severity code based on event activities. Operational reviews between Sprint Technical Services and Service Provider will be conducted as needed. The following trouble severity table will be reviewed periodically by Sprint and Service Provider, and may be modified by mutual written agreement of the parties.
Service Reliability. 99.5%, excluding network problems (i) occurring between the customer's premise and the PSI Points-of-Presence, and (ii) occurring beyond the point where information exits the PSI backbone.
Service Reliability. Rave shall provide an uptime of 99.999% for the Services, subject to scheduled updates and scheduled maintenance and to any downtime caused by the Client or by Third Party Service Providers. For unplanned downtime (an “Event”), Rave will assign a trouble severity code based on Rave’s assessment of the Event at the point of trouble identification. Rave will make adjustments to the trouble severity code based on how the Event proceeds.
Service Reliability a. RapidDeploy shall use proactive and technically appropriate measures to provide an uptime of 99.99% for the RapidDeploy Platform Services for the measurement period and subject to exclusions outlined below in Section 2.
b. For unplanned downtime (an “Incident”), RapidDeploy will assign a trouble severity code and priority based on RapidDeploy’s assessment of the Event at the point of trouble identification. RapidDeploy will make adjustments to the trouble severity code based on how the Event proceeds.
Service Reliability. We seek to have our Services available twenty-four (24) hours a day, seven (7) days a week, and to maintain all saved information. However, technical failures, acts of God and routine maintenance may render our Service unavailable at times, and/or may result in the loss of information. We shall not be liable to You or anyone else for any loss of information or for the non-availability of any Service, unless such loss of information or non-availability of a Service has resulted from our gross negligence.
Service Reliability. Subject to the terms and conditions of this Agreement, Scoir will use commercially reasonable efforts to make the Services generally available for use by Customer and its Invitees at any time, excluding planned downtime and any unavailability caused by circumstances beyond our reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Scoir’s own employees), Internet service provider failures or delays, denial of service attacks, or any other force majeure event or factors. Scoir acknowledges that Customer may consider a failure to reasonably meet its service reliability commitments to be a material breach of this Agreement. Accordingly, and notwithstanding anything to the contrary in this Agreement, Customer's sole remedy for Scoir’s failure to reasonably meet its service reliability commitments shall be to terminate this Agreement for cause pursuant to Section 7.3.
Service Reliability. 11.1 The Company acknowledges and agrees that one of its primary obligations under this Contract is to provide reliable services. The Company is therefore expected to use its best endeavours to ensure that all buses operate in accordance with the Panel Timetable and depart on time or at the intervals shown, as appropriate. In addition, the Company acknowledges and agrees that:
(1) Departure times or service intervals, as appropriate, shall be published at bus stops and elsewhere; and
(2) Passengers expect there to be reliable services in accordance with the published information.
11.2 From the commencement of the Contract, the Minimum Service Reliability Standard for the Services shall be as set out in Schedule I. Unless otherwise adjusted or varied in accordance with the provisions of the Contract, the Minimum Service Reliability Standard shall be fixed for the Term of the Contract (and any extension thereof).
11.3 In addition to the Minimum Service Reliability Standard, a Threshold for the purposes of assessing whether the Company is entitled to a contract extension in accordance with Clause 35 shall be as set out in Schedule I and shall unless adjusted or varied in accordance with the provisions of the Contract be fixed for the Term of the Contract.
11.4 The Company's performance shall be monitored by surveys which shall be conducted at a frequency and at such times as the NTC considers appropriate and in accordance with the number set out in Schedule I.
11.5 The NTC shall calculate the Company's Service Reliability Performance as specified in the Contract Data and shall provide to the Company a Quarterly Performance Report summarising the Company’s performance during the previous Quarter based on the results of the surveys. The Quarter Performance Report will be issued to the Company no later than 20 Working Days after the end of the Quarter to which it relates. As a minimum the Quarterly Performance Report will include the items as specified in the Contract Data.
Service Reliability. Service reliability is defined as the availability of IT services that factor in “unplanned maintenance”. The file/print servers, network, and telephone service reliability is planned at 99%.
Service Reliability. 6.1. Due to the nature of HYMAX’s network, and its reliability on last mile providers such as Telkom and Neotel, any issues generated by last mile services fall outside the control of HYMAX. However, HYMAX will manage last mile service issues on a reasonable endeavours basis with the equivalent last mile provider to ensure quick resolution of any issues reported by either the Client or the last mile vendor that relate to the use of the HYMAX network.
6.2. Where last mile providers are being used, HYMAX will extend the SLA, to the Client. This excludes the Dark Fibre provided and owned by HYMAX. The Dark Fibre will be governed by the HYMAX SLA.
