Points of Entry. A Storeworker 4 works above and beyond all the skills of an employee at Storeworker 3 grade and to the level of training for this grade, applying the skills acquired through successful completion of a certificate or equivalent qualification relevant to the industry according to the needs of the enterprise. Performs the role of leading hand, as required. Skills/Duties – (a) Implements quality control techniques and procedures. (b) Understands and is responsible for a warehouse or a section of a warehouse. (c) Highly developed level of interpersonal and communication skills. (d) Ability to supervise and provide direction and guidance to other employees including the ability to assist in the provision of on-the-job training and induction. (e) Exercises discretion within the scope of this grade. (f) Exercises skills attained through the successful completion of an appropriate warehousing certificate. (g) Has sound knowledge of the employer’s operation. (h) Indicative of the tasks which an employee at this level may perform are the following:- • liaising with management, suppliers and customers with respect to stores operations; • maintaining control registers including inventory control and being responsible for the preparation and reconciliation of regular reports or stock movement, despatches, etc; • weighing or shipping or receiving or delivery officer incorporating also despatcher functions. • Deliver products to our customers as per invoice requirements • To obtain payments from customers as and when requested • Responsible for all monies collected • Reconcile cash sales daily and raise credit notes when required • To undertake all duties in a safe, responsible and courteous manner • Basic understanding of OH&S requirements in respect to injury prevention, treatment and rehabilitation • Practice safe and correct manual handling • Responsible for correct presentation of paperwork as per company procedures/requirements • Understand the company’s and individuals responsibility with regard to food handling • Must adhere to vehicle maintenance policy • Vehicle maintenance - Check oil, water and tyres on a daily basis - Refuel vehicle at end of each day - Ensure cabin is clean and tidy at all times - Report all defects, damages, etc. to Transport Supervisor immediately • Attend meetings as required • Communicate with Sales/Accounts staff regarding any customer problems • Follow established procedures for conflict resolution and grievances with customers – do not become involved, refer to Operations Manager • Wear clean uniform as provided, be neat and tidy in appearance • Report competitor activity and sales opportunities • General store duties when required, including stocktakes • Be prepared to work flexible hours • Some weekend work may apply if mutually agreed • Report all short dated and damaged goods to Operations manager Driving a Vehicle not exceeding 4.5t Driving a 2 Axle rigid vehicle or any other rigid vehicle exceeding 4.5 tonnes GVM, but not exceeding 13.9 tonnes GVM (unless by special permit or registration such vehicle may be up to 15 tonnes GVM).
Appears in 3 contracts
Samples: Workplace Agreement, Collective Agreement, Workplace Agreement
Points of Entry. A Storeworker 4 works above Grade 2 Proven and beyond all the demonstrated skills of an employee at Storeworker 3 grade and (including as appropriate, relevant certification) to the level required of training for this grade. Job Titles: Forklift receiver, applying the skills acquired through successful completion of a certificate or equivalent qualification relevant to the industry according to the needs of the enterpriseFront end Supervisor, Despatch Supervisor, Inventory Control, OH&S Officer, Rehabilitation Officer. Performs the role of leading hand, as required. Skills/Duties –
(a) Implements quality control techniques and procedures.
(b) • Understands and is responsible for a warehouse or a section of a warehouse.
(c) Highly developed level of interpersonal quality control standards and communication skills.
(d) legislative requirements • Ability to supervise and provide direction and guidance to other employees including the ability to assist in the provision of on-the-on the job training and induction.
(e) Exercises . • Possesses an advanced level of inter-personal and communication skills • Competent PC skills • Sound working knowledge of all warehousing / stores duties performed at levels below this grade and exercises discretion within the scope of this grade.
(f) Exercises skills attained through the successful completion of an appropriate warehousing certificate.
(g) Has sound knowledge of the employer’s operation.
(h) . • May perform work requiring minimal supervision neither individually or in a team environment. Indicative of the tasks which an employee at this level may perform are the following:- following: • liaising with management, suppliers Operation at a higher level than that of an employee at Storeworker Grade 2 • Responsible and customers with respect to stores operations; • maintaining control registers including accountable for inventory control of major department including stock holding budget, deleted lines, shrinkage and being ullage of section. • Operation of all materials handling equipment under licence • Development and refinement of store layout including proper location of goods and their receipt and despatch. • Employee who is responsible for the preparation supervision and reconciliation conduct of regular reports or stock movement, despatches, etc; • weighing or shipping or receiving or delivery officer incorporating also despatcher functions. • Deliver products to our customers as per invoice requirements • To obtain payments from customers as and when requested • Responsible work for all monies collected • Reconcile cash sales daily and raise credit notes when required • To undertake all duties in a safe, responsible and courteous manner • Basic understanding of OH&S requirements in respect to injury prevention, treatment and rehabilitation • Practice safe and correct manual handling • Responsible for correct presentation of paperwork as per company procedures/requirements • Understand the company’s and individuals responsibility with regard to food handling • Must adhere to vehicle maintenance policy • Vehicle maintenance - Check oil, water and tyres on a daily basis - Refuel vehicle at end of each day - Ensure cabin is clean and tidy at all times - Report all defects, damages, etc. to Transport Supervisor immediately • Attend meetings as required • Communicate with Sales/Accounts staff regarding any customer problems • Follow established procedures for conflict resolution and grievances with customers – do not become involved, refer to Operations Manager • Wear clean uniform as provided, be neat and tidy in appearance • Report competitor activity and sales opportunities • General store duties when required, including stocktakes • Be prepared to work flexible hours • Some weekend work may apply if mutually agreed • Report all short dated and damaged goods to Operations manager Driving a Vehicle not exceeding 4.5t Driving a 2 Axle rigid vehicle or any other rigid vehicle exceeding 4.5 tonnes GVM, but not exceeding 13.9 tonnes GVM (unless by special permit or registration such vehicle may be up to 15 tonnes GVM)ten employees. Promotional criteria An employee remains at this level until they are capable of effectively performing through assessment or appropriate certification the tasks required of level 4 so as to enable them to progress to the next level as a position becomes available.
Appears in 2 contracts
Samples: Far North Queensland Union Collective Agreement, Union Collective Agreement
Points of Entry. A Storeworker 4 3 works above and beyond all the skills of an employee at Storeworker 3 2 grade and to the level of training for this grade, applying the skills acquired through successful completion of a certificate or equivalent qualification relevant to the industry according to the needs of the enterprise. Performs the role of leading hand, as required. Skills/Duties –
(a1) Implements quality control techniques and procedures.
(b2) Understands and is responsible for a warehouse or a section of a warehouse.
(c3) Highly developed level of interpersonal and communication skills.
(d4) Ability to supervise and provide direction and guidance to other employees including the ability to assist in the provision of on-the-job training and induction.
(e5) Exercises discretion within the scope of this grade.
(f6) Exercises skills attained through the successful completion of an appropriate warehousing certificate.
(g7) Has sound knowledge of the employer’s operation.
(h) 8) Indicative of the tasks which an employee at this level may perform are the following:- • liaising with management, suppliers and customers with respect to stores operations; • maintaining control registers including inventory control and being responsible for the preparation and reconciliation of regular reports or stock movement, despatches, etc; • weighing or shipping or receiving or delivery officer incorporating also despatcher functions. • Deliver products to our customers as per invoice requirements • To obtain payments from customers as and when requested • Responsible for all monies collected • Reconcile cash sales daily and raise credit notes when required • To undertake all duties in a safe, responsible and courteous manner • Basic understanding of OH&S requirements in respect to injury prevention, treatment and rehabilitation • Practice safe and correct manual handling • Responsible for correct presentation of paperwork as per company procedures/requirements • Understand the company’s and individuals responsibility with regard to food handling • Must adhere to vehicle maintenance policy • Vehicle maintenance - Check oil, water and tyres on a daily basis - Refuel vehicle at end of each day - Ensure cabin is clean and tidy at all times - Report all defects, damages, etc. to Transport Supervisor immediately • Attend meetings as required • Communicate with Sales/Accounts staff regarding any customer problems • Follow established procedures for conflict resolution and grievances with customers – do not become involved, refer to Operations Manager • Wear clean uniform as provided, be neat and tidy in appearance • Report competitor activity and sales opportunities • General store duties when required, including stocktakes • Be prepared to work flexible hours • Some weekend work may apply if mutually agreed • Report all short dated and damaged goods to Operations manager Manager General Hand, Vehicle Washer and Detailer, Motor Drivers Assistant Driving a Vehicle not exceeding 4.5t Driving a 2 Axle rigid vehicle or any other rigid vehicle exceeding 4.5 tonnes GVM, but not exceeding 13.9 tonnes GVM (unless by special permit or registration such vehicle may be up to 15 tonnes GVM). Driving a 3 Axle rigid vehicle exceeding 13.9 tonnes GVM. Driver of a 2 Axle rigid vehicle greater than 13.9 tonne GVM. Or additional levels of responsibility (ie. Leading Hand type responsibilities) as agreed between the employer and the employee. Driving a rigid vehicle with 4 or more axles and a GVM exceeding 13.9 tonnes. Driving a rigid vehicle and heavy trailer combination with 3 axle and a GCM of 22.4 tonnes or less. Driving an articulated vehicle with 3 axles and a GCM of 22.4 tonnes or less. Or additional levels of responsibility (ie. supervisor type responsibilities) as agreed between the employer and the employee PLEASE NOTE: Drivers may be given a leading hand allowance or be moved above these levels if they are given significant additional responsibilities. All Driving levels will be expected to deliver product in good condition in an efficient and timely manner as per procedures outlined in the company’s Drivers Manual; to drive company vehicles in a safe and courteous manner at all times; be responsible for money collected; and to communicate effectively with customers. DRIVER/STOREWORKER 1: see classification detail for Customer Service Driver 1, and Storeworker 1 DRIVER/STOREWORKER 2: see classification detail for Customer Service Driver 2, and Storeworker 2 DRIVER/STOREWORKER 3: see classification detail for Customer Service Driver 3, and Storeworker 3 DRIVER/STOREWORKER 4: see classification detail for Customer Service Driver 4, and Storeworker 3
1) The employee may work under routine supervision with intermittent checking.
2) An employee at this grade applies knowledge and skills to a range of tasks. The choice of actions required is usually clear, with limited complexity in the choice.
3) Work will be performed within established routines, methods and procedures, which involve the exercise of some discretion and minor decision making. Indicative typical duties and skills of this level may include:
1) Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors eg reception, switchboard.
2) Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre.
3) Maintenance of basis manual and/or computerised records.
4) Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc.
5) Xxxxxxxx, recording of distributing mail including messenger service.
6) Simple stock control functions (eg seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc) within clearly established parameters.
7) Copy typing and audio typing.
8) The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems.
9) The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.
10) Demonstrates sound product knowledge
11) Shows an understanding of transport run areas and specified delivery days for each area
12) Possesses interpersonal and communication skills
13) Follows site health and safety procedures
14) Must be competent to perform one or more of the following tasks/duties or a combination thereof:
a) Inputting sales orders directly into the system
b) Selling and up selling products to existing and potential customers
c) Providing supervisor with feedback on customers Employees shall be graded at this level where the principal characteristics of their employment, as determined by the employer, are identified as follows. In terms of Characteristics, a Level 2 position is described as follows:
1) The employee may work under limited supervision with checking related to overall progress.
2) An employee at this grade may be responsible for the work of others and may be required to co-ordinate such work.
3) An employee at this grade applies knowledge with depth in some areas and a broad range of skills. Usually work will be performed within routines, methods and procedures where some discretion and judgement is required. Indicative typical duties and skills at this level may include:
1) Reception/switchboard/call centre duties as in Level 1 and in addition responding to enquiries, where presentation and the use of interpersonal skills together with the acquisition of sound knowledge of the organisation’s operations and services are a key aspect of the position, eg reception/switchboard.
2) Specialised operations of the computerised radio/telephone equipment, micro personal computer and typewriter.
3) Word processing eg the use of a word processing software package to create, format, edit correct, print and save text documents.
4) Maintenance of records and/or journals including initial processing and recording relating to the following: • reconciliation of accounts balance • incoming/outgoing cheques • invoices • debit/credit items • payroll data • xxxxx cash imprest system • letters etc.
Appears in 1 contract
Samples: Collective Agreement