Prioritisation of applications. Application disruptions are prioritised as a priority 1, 2 or 3 to resolve the disruption. Priority is determined by the urgency and impact of an incident. The starting point for initial prioritisation is user perception. The table below shows the priority distribution.
Prioritisation of applications. Application disruptions are prioritised as a priority 1, 2 or 3 to resolve the disruption. Priority is determined by the urgency and impact of an incident. The starting point for initial prioritisation is user perception. The table below sets out the priority distribution. Impact Urgentie Alle gebruikers Een volledig xxxx van de gebruikers-organisatie Individuele gebruiker De functionaliteit is volledig onbeschikbaar (*). Het bedrijfsproces ondervindt ernstige hinder. Prio 1 De functionaliteit is gedeeltelijk onbeschikbaar (**). Het bedrijfsproces ondervindt hinder. Prio 2 Prio 2 Prio 3 De functionaliteit is aangetast maar nog wel beschikbaar (***). Het bedrijfsproces ondervindt xxxxxx hinder. Prio 2 Prio 3 Prio 3 (*) or this is perceived as such. (**) core tasks can be performed (secondary tasks not or less so) (***) work can be done less efficiently (slow, fewer printers so longer queues). Only priority 1 incidents affect the availability rate.
